Setting to needs more information

Once you've done that can you let us know if you've had any success. In the meantime I'll set this as Needs more Information.

Merged related topics.

Alright I've just had a look into this. It seems there are a couple of issues that must have popped up recently.

Firstly Siege Doors seem to not open if units are trying to path "Cut the corner" as it were. Only when a unit stands in the center tile of a siege door does the door actually open which allows a wave of units through the door suddenly.

Potentially if no unit triggers the door in this manner units can become trapped behind them, causing a large build-up.

Secondly there appears to be an issue with the visual display of these doors, they do not change between open and closed state correctly when a unit triggers it to open. They always display as closed on level start. However interestingly on level load these doors will instead appear as if they were open. Naturally this does not impact the logical effect (units still become stuck until the door is logically open)

Loading the game appeared to have no other consequences and did not change the nature of the bug.

We'll have a look into it. In the mean time if you've not heard from us soon please can you submit your save file to us. You can find instructions on how to find it in this article: How to: Submit a Bug Ticket

Hi DanC,

Sorry to hear about the issue you're having. Unfortunately upon testing I am unable to replicate your issue. In order to best assist you we require more information, Please provide all the information requested in our Bug Report Guidelines. Also please be sure to follow the steps in General Crash Troubleshooting.

Cheers,

Lee

I believe this is actually fixed. When Patch 1.4.1 was released there was an issue that prevented WFTO from launching. We had it hotfixed within an hour.

Can see a clear difference here as well. As suggested above I recommend playing around with your monitor settings and making sure you have no strange colour settings.

Then I'd recommend giving a colorblind test a quick go: http://enchroma.com/test/instructions/

Posting this from our forums so we have everything in one place:

Hi Erke,

I'm sorry to hear your ongoing struggles with Steam Support, as you know we've exhausted all diagnostic processes we can undertake and we do not have a special method of contact to Steam Support.

I suspect you may be somewhat confused about our name. Subterranean Games and Brightrock Games are practically the same entity, eventually the majority of Subterranean Games branding will be replaced with Brightrock Games. This is a relatively new development so we've not had time to change everything over.

Long story short the support you receive here will be exactly the same as what you receive on our bug tracker.

I truly and humbly apologise that we cannot help further, your issue is so unique that it must be addressed by Steam Support, a member of their technical team will need to look into it directly and if they wish to contact us they can do so either via the Bugtracker or email (they should have our contact details)

Please keep us informed as to how you progress and try not to be discourged, continue applying pressure and hopefully they should reply eventually.

Best of luck,

Lee