Hi Antares,

The output_log does indeed seem to be pointing to a missing dependency, can you confirm you have installed all the dependencies as listed in the last email. If so can you send us a screenshot of your programs list, depending on the version of windows you are running this will likely look different but I've attached an example from Windows 10.

Also could we confirm what system you are running on. I can see you're using a Macbook but running Windows, are you running Windows through Bootcamp?

Cheers,

Lee

你好Antares，

output_log确实似乎指向一个缺少的依赖关系，你可以确认你已经安装了最后一封电子邮件中列出的所有依赖项。如果是这样，您可以向我们发送您的程序列表的屏幕截图，具体取决于您正在运行的Windows版本可能会有所不同，但我附上了Windows 10的一个示例。

我们也可以确认您正在运行的系统。我可以看到您正在使用Macbook，但运行Windows，您是否通过Bootcamp运行Windows？

干杯，

背风处

Alright I'm officially rolling the clock back on this thread. The input from Nutter was not invited and not appropriate and I apologize for the comments made previously. We're more than happy to continue looking into this and Cian will be back shortly to provide further input. 

We do want to resolve this issue as best we can, though I must set out reasonable expectation that there may not be much we can do for your save files. That said it is not my domain to say that and it will remain up to Cian and the code team to provide a final answer.

I appreciate your experience in this region but all I can say is that our code team are the only ones who truly know the code base of WFTO so please understand that if we truly believe something to be unfixable it will be marked as such.

Now I hope we can progress forward towards some sort of acceptable solution.

Hi Antares,

Thanks for the report, we've seen this issue a couple of times recently and it is usually caused by missing dependencies (which should be installed when the game is installed by Steam. Please can you make sure the following are installed:

• Microsoft Visual C++ 2010
• Microsoft Visual C++ 2012
• Microsoft Visual C++ 2013
• Microsoft Visual C++ 2015
• Microsoft .Net 4.5.1

You will find all of the install files for these in the "_CommonRedist" folder of your install directory. By running the installers for each it will confirm if they are installed, it may be worth running the "Repair" feature if possible as well for each of these.

Please let me know if this solves the issue. (Make sure to restart after installing just in case)

If this doesn't fix the issue we'd love to get our hands on your output log so we can see what is happening. Please email me back and incude the output_log.txt and your system specification as described here.

Cheers,

Lee

你好Antares，

感谢您的报告，最近我们已经看到这个问题了几次，通常是由于缺少依赖关系（在Steam上安装游戏时应该安装），请确保安装了以下内容：

• Microsoft Visual C ++ 2010
• Microsoft Visual C ++ 2012
• Microsoft Visual C ++ 2013
• Microsoft Visual C ++ 2015
• Microsoft .Net 4.5.1

您将在安装目录的“_CommonRedist”文件夹中找到这些的所有安装文件。 通过运行每个安装程序，它将确认它们是否已安装，如果可能，也可能值得运行“修复”功能。
请让我知道这是否解决了这个问题。 （确保安装后重新启动，以防万一）

如果这不能解决这个问题，我们希望得到我们的输出日志，所以我们可以看到发生了什么。 请给我发电子邮件并输入output_log.txt和您的系统规范，如这里所述。

干杯，

背风处

Hi  嘿灰灰会灰黑,

Thanks for the report, I can confirm I've passed the log onto the code team and we're now taking a look into it. In the meantime we'd like you to confirm that all the relevant dependencies are installed. You'll need to check to see that the following redits are installed:

• Microsoft Visual C++ 2010
• Microsoft Visual C++ 2012
• Microsoft Visual C++ 2013
• Microsoft Visual C++ 2015
• Microsoft .Net 4.5.1

You will find all of the install files for these in the "_CommonRedist" folder of your install directory. By running the installers for each it will confirm if they are installed, it may be worth running the "Repair" feature if possible as well for each of these.

Please let me know if this solves the issue.

Cheers,

Lee

嗨灰灰会灰黑，

感谢您的报告，我可以确认我已将日志传递给代码小组，现在我们正在考察这一点。 在此期间，我们希望您确认已安装所有相关的依赖项。 您需要检查以下内容是否已安装：

• Microsoft Visual C ++ 2010
• Microsoft Visual C ++ 2012
• Microsoft Visual C ++ 2013
• Microsoft Visual C ++ 2015
• Microsoft .Net 4.5.1

您将在安装目录的“_CommonRedist”文件夹中找到这些的所有安装文件。 通过运行每个安装程序，它将确认它们是否已安装，如果可能，也可能值得运行“修复”功能。

请让我知道这是否解决了这个问题。

干杯，

背风处

谢谢，我将在明天的代码小组审查第一件事。 看看我们是否可以确定原因。 很抱歉给您带来不便，感谢您的耐心等待！

Adding related Steam Topic for Review on Monday:

http://steamcommunity.com/app/230190/discussions/9/1488861734109751202/

"您好，感谢您的回复
win7 64位 
16GB
E3-1231 V3
索泰970
按照解决方案试过了.都是卡在读取条最后一格.无法完成游戏载入"

Hi Kadder,

Thanks for reporting this to us. We've talked to our GOG contacts today and can confirm this is on their end, they should be able to resolve this on Monday. In the meantime you should be able to roll-back your version to 1.6.4. It seems for some reason an extra version was uploaded by them under the title 1.6.2 and this makes the DLC incompatible.

We'll mark this as complete as it requires no further action on our part. Apologies for the inconvenience.

Cheers,

Lee

Hi Redhead Lady,

I've moved your topic to the WFTO bug tracker and we'll be in a position to review it during the week. 

There's a couple of extra things we'd like to know / get from you.

1. Is this the only map affected, can you load campaign levels / other skirmish maps?
2. Can you send us a copy of your output log from a time where this issue occurs, ideally just load the game, try to load the level then send us that log. (Instructions here: How to: Submit a Bug Ticket)

Cheers,

Lee

Hi David,

As this ticket does not contain the troubleshooting information we require to appropriately support you I will have to close this ticket as "Unable to replicate".

I respect your decision to avoid our products in the future. as a company we believe in consumer agency and support strong feedback from our community, we value our customers and their feedback and will always do our best to help where we can. If you feel that we do not meet your exacting standards as a consumer you have every right to vote with your wallet. We'll continue to make games for our fans and we hope that our future titles may sway your opinion. I wish you all the best. 

Lee