Completed - Resolved
A issue of war for the overworld from a chinese player
Antares 6 years ago • updated by Lee "Noontide" Moon (Designer & Community Manager) 5 years ago • 4
No matter how long I wait, the progress bar is always fixed.
And I can hear the sound of steps at this time.
I have tried to set my NVIDIA follow the method you supported. But it make no sense.
I really like this game, and I have play its precedent Dungeon Keeper. It reminds a lot
of my memories.
So please solve the issue as fast as you can.
I'm waiting for your response.
A player from China
Customer support service by UserEcho
Thanks for the report, we've seen this issue a couple of times recently and it is usually caused by missing dependencies (which should be installed when the game is installed by Steam. Please can you make sure the following are installed:
You will find all of the install files for these in the "_CommonRedist" folder of your install directory. By running the installers for each it will confirm if they are installed, it may be worth running the "Repair" feature if possible as well for each of these.
Please let me know if this solves the issue. (Make sure to restart after installing just in case)
If this doesn't fix the issue we'd love to get our hands on your output log so we can see what is happening. Please email me back and incude the output_log.txt and your system specification as described here.
Computer configuration information.txt
The output_log does indeed seem to be pointing to a missing dependency, can you confirm you have installed all the dependencies as listed in the last email. If so can you send us a screenshot of your programs list, depending on the version of windows you are running this will likely look different but I've attached an example from Windows 10.
Also could we confirm what system you are running on. I can see you're using a Macbook but running Windows, are you running Windows through Bootcamp?
I'm closing this ticket now as we have not received a response in two months. However I believe that this issue should be resolved due to work we did with a third-party who's software was disrupting War for the Overworld. We believe all cases of this should be resolved.
Please feel free to talk to us further if you need more support.