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Completed - Resolved

A issue of war for the overworld from a chinese player

Antares 2 years ago • updated by Lee "Noontide" Moon (Designer & Community Manager) 2 years ago 4
No matter how long I wait, the progress bar is always fixed.
And I can hear the sound of steps at this time.
I have tried to set my NVIDIA follow the method you supported. But it make no sense.
I really like this game, and I have play its precedent Dungeon Keeper. It reminds a lot
of my memories.
So please solve the issue as fast as you can.
I'm waiting for your response.

Sincerely,

A player from China 

Attachments:
20171009151319_1.jpg
Game Version:
Platform:
Pending Customer

Hi Antares,


Thanks for the report, we've seen this issue a couple of times recently and it is usually caused by missing dependencies (which should be installed when the game is installed by Steam. Please can you make sure the following are installed:


  • Microsoft Visual C++ 2010
  • Microsoft Visual C++ 2012
  • Microsoft Visual C++ 2013
  • Microsoft Visual C++ 2015
  • Microsoft .Net 4.5.1

You will find all of the install files for these in the "_CommonRedist" folder of your install directory. By running the installers for each it will confirm if they are installed, it may be worth running the "Repair" feature if possible as well for each of these.

Please let me know if this solves the issue. (Make sure to restart after installing just in case)


If this doesn't fix the issue we'd love to get our hands on your output log so we can see what is happening. Please email me back and incude the output_log.txt and your system specification as described here.


Cheers,


Lee


你好Antares,


感谢您的报告,最近我们已经看到这个问题了几次,通常是由于缺少依赖关系(在Steam上安装游戏时应该安装),请确保安装了以下内容:


  • Microsoft Visual C ++ 2010
  • Microsoft Visual C ++ 2012
  • Microsoft Visual C ++ 2013
  • Microsoft Visual C ++ 2015
  • Microsoft .Net 4.5.1


您将在安装目录的“_CommonRedist”文件夹中找到这些的所有安装文件。 通过运行每个安装程序,它将确认它们是否已安装,如果可能,也可能值得运行“修复”功能。
请让我知道这是否解决了这个问题。 (确保安装后重新启动,以防万一)


如果这不能解决这个问题,我们希望得到我们的输出日志,所以我们可以看到发生了什么。 请给我发电子邮件并输入output_log.txt和您的系统规范,如这里所述。


干杯,

背风处

Antares via email 2 years ago
At first, thanks for your so fast and definite response.
Attachments:
Computer configuration information.txt
output_log.txt

Hi Antares,


The output_log does indeed seem to be pointing to a missing dependency, can you confirm you have installed all the dependencies as listed in the last email. If so can you send us a screenshot of your programs list, depending on the version of windows you are running this will likely look different but I've attached an example from Windows 10.


Also could we confirm what system you are running on. I can see you're using a Macbook but running Windows, are you running Windows through Bootcamp?


Cheers,


Lee




你好Antares,


output_log确实似乎指向一个缺少的依赖关系,你可以确认你已经安装了最后一封电子邮件中列出的所有依赖项。如果是这样,您可以向我们发送您的程序列表的屏幕截图,具体取决于您正在运行的Windows版本可能会有所不同,但我附上了Windows 10的一个示例。


我们也可以确认您正在运行的系统。我可以看到您正在使用Macbook,但运行Windows,您是否通过Bootcamp运行Windows?


干杯,

背风处


Completed - Resolved

Hi Antares,


I'm closing this ticket now as we have not received a response in two months. However I believe that this issue should be resolved due to work we did with a third-party who's software was disrupting War for the Overworld. We believe all cases of this should be resolved.


Please feel free to talk to us further if you need more support.


Cheers,


Lee


你好Antares,


现在我正在关闭这张票,因为我们在两个月内还没有收到回复。不过,我认为这个问题应该解决,因为我们和一个软件的第三方做的工作打乱了世界大战。我们认为应该解决所有这些情况。

如果您需要更多支持,请随时与我们进一步交谈。


干杯,

背风处