Game does not start. Crash after splash screen on start up. [Windows 10 - 10th Gen Intel Iris Laptop, Microsoft Surface 7]
Date First Logged: April 6th 2020
After launching the game the splash screen appears as the game launches. This disappears almost immediately and the game does not launch. The WFTO Icon either does not appear on the taskbar or disappears at the same time.
There is no crash report generated. It appears as though the program was closed by a third-party software.
The exact cause for this issue is unknown.
However all reports from currently affected users indicate that Windows based laptop systems with new 10th Generation Intel Core Mobile CPUs, including Razor and Microsoft Surface brands are affected. There are no reports of desktop systems affected.
This issue is present regardless of whether Intel Iris is the only available GPU or an additional discrete Nvidia GPU or EGPU is available.
Current Status: Under Investigation - No Verified Workaround
Our current working theory is that there is an incompatibility with these new Intel Mobile CPUs and some third-party middleware in use in War for the Overworld or the Unity Engine version that WFTO is built upon. Unfortunately the debug reports generated by Unity yield no clues currently as the engine itself seems to close almost immediately before useful reports can be gathered.
We have been made aware that other older Unity Engine games (Dreamfall Chapters) have also been affected by this issue.
It is our belief that the Intel Iris GPU included in 10th Gen Mobile Intel CPUs may be the root cause. This GPU has adversely affected users on Mac OS X in the past and currently we have not received any reports of affected Desktop systems which do not feature this GPU.
Having experimented with several potential workarounds and solutions we have yet to find one that works. As WFTO is currently in maintenance mode and our team is occupied on other projects we have not yet had a solid stretch of time for our programming team to investigate in more detail and we currently have no systems which are affected.
We are planning to investigate this issue further in the coming months and are collecting reports in the meantime.
Potential Workaround (For systems with an additional GPU)
For systems which feature more than one GPU. I.e. Intel Iris and a dedicated Nvidia or AMD GPU it may be possible to disable the Intel Iris display adapter via the Device Manager on Windows. Please only do this if you have a backup Display Adapter.
- Open Device Manager - Control Panel by typing Device Manager into Windows search.
- Expand the Display Adaptor category.
- Ensure there are two display adaptor's shown. Intel and a dedicated GPU.
- Right click on the Intel Adaptor to disable it.
- Attempt to launch the game.
As there is no current resolution for this issue we are advising that customers seek a refund from the store they purchased the game from once they have reported the issue to us. In your report please include the following:
If possible we would also like to ask you to check your Windows Event Manager to see if there are any Application Error Events if so please include the report for us.
- Type Event Viewer into Windows search and then launch the Event Viewer
- Open the Windows Logs > Application view
- Look for an Error or Information level event at the time you launched War for the Overworld. It will likely name Source as WFTOGame
- Click the event and in the right hand menu click "Save Selected Events..."
- Give it a name and click save.
- On the Display Information window ensure English (United Kingdom) is enabled.
- Click "Show all available Languages"
- From the list check English (United Kingdom)
Once you have submitted your report please feel free to submit a refund to your store. We humbly apologise for the inconvenience and will endeavour to alert you if we find a solution or workaround to your issue.
Customer support service by UserEcho