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> Could you upload us another output_log, just to see if it always fails at the same write or if it varies?
Your system specs seem fine to run the game, so nothing that immediately points to any issue in your DxDiag.
We are really puzzled what could be causing this problem.
Fact is the Options.txt file is locked by someone when the game writes to it and more interesting it succeeds multiple times before the issue occurs.
Could you upload us another output_log, just to see if it always fails at the same write or if it varies?
Is there any possibility that two instances of the game would start simulataneously?
Since it works for other users, we highly suspect a local issue with your system, but it is hard to guess why this file could be locked by the OS when the game tries to write to it.
If you have any idea, try to find anything which could cause this and disable it.
I am sorry, that we do not have any better idea what the cause could be.
As said it is the first report of this kind of issue we ever encountered.
Hello Voltoth,
I am sorry for coming back to you late but I got delayed for personal reasons.
The log helped to find the code which is triggering the exception, but it looks correct and wouldn't fail under normal circumstances.
(We got never any report of a similar issue before and it works fine for everyone I am aware about)
However it looks like the problem would be caused if any other program tries to read or write Options.txt while the game is trying to access this file as well.
The question is, why would another program do this?
Is there any chance you opened Options.txt in any viewer or any other program which locks the file entirely?
If you are aware about such program, please try to close / release this file before starting the game.
Another potential cause could be an anti virus software which has very agressive heuristic and finds the frequent writes the game does to the file suspicious and might thus lock the file away.
Please check if disabling your AV software does solve the problem and if so activate it again (anyway) and add an exception for WFTO.exe and WFTOGame.exe to avoid it doing so, or reduce the agressiveness of heuristic search.
I hope any of this helps!
Thanks a lot, we will take a look!
I loaded this save game and what ever happened was over already.
So I spawned like hundreds of Witch Doctors near the sentinels but none would attack any of them.
So we really do not know how to reproduce this issue or if it is even still a problem.
If anyone could manage to make a save game while this happens, so we can load it and debug it, this would be extremely helpful.
But so far we we can't fix what we can't reproduce.
Hello Voltoth,
could you trigger this problem again, quit the game and then save and upload your output_log file in your reply before starting the game again
(Attach the file to your reply clicking the "File" button above the text area).
Here is described how to do that:
A look into this file can help us to get a deeper insight where the problem occurs exactly and thus likely find out more about the cause.
Cheers!
Hello kristian,
to help on such issues we need a full report including your output_log and crash_log as described here:
Please upload these files using the "File" button on the top bar of the message editor.
Cheers
Leveres av UserEcho
Yes it is exactly the same issue at the exact same place.
And the most mysterious thing is, that this is write access number 4 after 3 previously successful write accesses to the same file.
Like if something would only allow us to write the same file thrice in a sequence and then lock it away.
(This is why we suspected AV software but you already removed this potential cause)
When did the problem start to occur?
Did anything special happen in between it working and when it broke?
Did you change anything on your system in this time, or installed any new software?
Did it happen after a Patch of the game?
In case you didn't do it yet, can you verify your steam files, to make sure it is not Steam which is actually stuck updating the file during game start.
Here is how to do this: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335