Hi SeriousToni,

Thanks for the report. I'll mark this for review in the near future. Regarding the attached Map Files I'm not sure if these are the editor files, typically editable files have the word "_edit" appended at the end.

 If you could include those as well that would be great.

With the map settings issue would you be able to create a separate ticket regarding that with appropriate editable files just so we can track it independently of this issue. :)

Cheers,

Lee

Hi Robert,

Thanks for the report. I'm afraid I'm not entirely clear on the issue, however.

Can you clarify for me what level you're experiencing this issue on and what steps you've taken to cause this issue to occur?

Cheers,

Lee

Hi Rudolph,

Thanks for the report. We'll have a look into it. I'm not sure of the scope for a fix to this as it's quite a minor issue and our code team is primarly devoted to our next project right now.

We''ll review it when we get a moment and if we can replicate and the solution simple we may be able to deploy this in patch further down the line.

Cheers,

Lee

Hi Aiden,

Sorry that this ticket had gone unresponded to for a few weeks. Cian has been away recently and I only just had a moment to go through everything. My deepest apologies! I've emailed you a response to your internal ticket. I'll quote it here for good measure.

Hi Aiden,

Sorry to hear you're experiencing problems with the game upon updating to v2.0.6. 

There shouldn't have been any significant changes that would dramatically cause any changes to load times or response times presumably in UI interactions? It was a very, very light patch mostly with small tweaks.

Unfortunately, our QA Analyst is currently on leave so cannot currently cast his eye over your Output Log in depth to see if there's anything that stands out.

Something that does stand out to me is that the game is loading with an Intel HD 5500 graphics adapter. This is well below the minimum requirements for the game. Intel driver support has always been a little spotty and the UI Middleware has known problems with Intel integrated graphics chips.

As you state your PC is above our specification it would seem something is going wrong when the Graphics Device is being assigned to the game. As such I'm presuming you have some form of Discrete Graphics Card from Nvidia or AMD in your system as well as an Intel integrated chip.

Graphics devices are typically chosen dynamically by your graphics drivers when a game is launched. As WFTO does not have predefined settings from Nvidia and AMD this can sometimes lead to the game being wrongfully booted with the wrong adapter under certain conditions, thus dramatically decreasing the capabilities to render the game.

You should be able to overwrite the decision taken by your graphics manufacturer's software by following these instructions. Hopefully that should resolve your issue.

If it does not my next suggested step would be to try rolling back to the previous version of the game to confirm whether this issue is newly introduced by v2.0.6. 

You can do so by right clicking the game in the Steam menu > Properties > Betas and then selecting "Previous Build" from the drop-down menu. You should then see the Steam client download the previous version.

Double check the version number on the main menu and let us know if that made a difference.

Best of luck, let me know how you get on!

Lee

Cheers,

Lee

Merging these with the current lead ticket so that everything is in one place.

Also would you be able to answer the previous message from Cian:

Hey Jeroen,

Does this happen everytime you save/load? 

What happens if you load a Skirmish and try to make a new save?

What game mode is this an issue in?

Reopening ticket. If possible could you send us the map files you're working from? These should be in your maps folder with the initial title you set for the level when creating it followed by "_edit" we'll need the meta data as well.

Thanks for submitting all this information about the Crash. I'll pass this onto our QA Analyst to see if he can identify the cause and hopefully address your issue or advise for further troubleshooting steps.

Ah I can see that you emailed these to us in a separate ticket.

I am going to close this ticket down so we do not have two different tickets. We'll treat your other ticket as the primary one. :)

Hi Jeron,

Sorry to hear about the crashes you have experienced. To investigate the crash we will need your log files.

Please upload the generated log files by attaching them to your email. You can zip the folders up to send them as individual files.

Hope we can help,

Lee