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Declined

CRASH

jeroen.hassing.9486 1 year ago updated by Cian Noonan (Graphics Plumber) 8 months ago 10 1 duplicate

it will crash when save and loading the game on steam version 5.4.6f3 log files (in game v2.0.6f1) ultimate edition on the my pet dungeons on level 7 snowhope. and i have error log files but can add them to fix it.

Computer Info:

Motherbord x79 Asus Rampage IV Extreme

 Intel core i7 3960x cpu 3.9 Ghz

32 GB ram DDR3 1333 mhz

AMD Radeon 6970 HD (2GB vram) videocard

1000 GB SSD Kingston SKC400S371T sata 3

2000 GB HDD WDC WD20EZRX-00D8PB0 sata 3

2000 GB HDD WDC WD20EZRX-00D8PB0 sata 3
Creative SB X-FI soundcard

Realtek ALC898 (onboard soundcard)

Asus BW-16D1HT blueray writer

Asus BW-16D1HT blueray writer

Intel 82579V Gigabit Network connection

Windows 10 Pro 64 bit operating system

I have 2 log files named:


2018-10-08_152812

2018-10-17_175204

Store in the C:\program files\steam\steamapps\common\war for the overworld\

This is the game directory where the error files been stored automaticly.

so let me know when i can send them so you can fix the problems and bring out a update to solve my problems and other users that has the same problems.

I used steam but i also own the GOG.com version as wel but not installed yet i will used it for another computer for multiplayer later but first i play the single player.

Let me know if you need more information to fix this bug.

Game Version:
Steam Public
Platform:
Windows

Duplicates 1

Pending Customer

Hi Jeron,

Sorry to hear about the crashes you have experienced. To investigate the crash we will need your log files.

Please upload the generated log files by attaching them to your email. You can zip the folders up to send them as individual files.

Hope we can help,

Lee

Declined

Ah I can see that you emailed these to us in a separate ticket.

I am going to close this ticket down so we do not have two different tickets. We'll treat your other ticket as the primary one. :)

Under Review

Thanks for submitting all this information about the Crash. I'll pass this onto our QA Analyst to see if he can identify the cause and hopefully address your issue or advise for further troubleshooting steps.

Pending Customer

Hey Jeroen,

Does this happen everytime you save/load? 


What happens if you load a Skirmish and try to make a new save?


What game mode is this an issue in?

Dear Brightrockgames.com

i have 2 errors on a log file name:

2018-10-08_152812
2018-10-17_175204

That is all i have on errors right now.

And i have a sugestion:

When you complete a level you can choose two options.

Remain of Move on (Move on you go to the next level) or (Ramain to stay on the level) when i click remain then i cannot go to the next level only to solved this is save the game and loading the saved game then you can go to the next level. (can you fix this too ? like press a button or click on the screen in the corner option to go to the next level).

Thanks,

Jeroen Hassing

Attachments:
output_log.txt
error.log
crash.dmp
error.log
output_log.txt
crash.dmp
War for the Overworld Launcher Log.txt
Pending Customer

Merging these with the current lead ticket so that everything is in one place.

Also would you be able to answer the previous message from Cian:

Hey Jeroen,
Does this happen everytime you save/load? 
What happens if you load a Skirmish and try to make a new save?
What game mode is this an issue in?
Cannot Replicate

If you can confirm that this is an issue on the latest version 2.0.6f2 then we can take another look