How to: Locate Crash Logs

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Should your game crash it will be necessary to send us key logs which indicate errors that may have occured to your game during the time it was running. This may help us identify the cause of a crash.

Step by Step

    1. Navigate to "C:\Users\{User Name}\AppData\LocalLow\Brightrock Games\Galacticare"
    2. The crash files we will need will be:
      1. The player profile. This will either be "Player.profile" for Steam users or "drmfreeuser.profile" for GOG users
      2. Player.log
      3. Player-prev.log.
    3. It may also be useful to provide the .dmp file associated with the crash. This file can be found here "C:\Users\{User Name}\AppData\Local\CrashDumps". The relevant file will be named "Galacticare.exe.{number}.dmp". 
      Should you have several .dmp files the quickest way to identify which .dmp is the correct one is to look at the timestamp and send us the latest one.

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