No one moves in sandbox Chapter 4 Xbox series X

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After completing the story in Chapter 4 on Xbox Series X, none of the patients or staff moved. Their needs continue to change so my rating has decreased but nothing I’ve tried has fixed it. I’ve tried moving to other chapters and back, restarting the game, and restarting the console.

Steps to reproduce:Complete the story for Chapter 4 on Xbox Series X. I don’t have any other details to recreate, unfortunately. I stayed in the level before moving to Chapter 5 and it just stopped working, likely after pausing.

Version:
1.0.23.0
Platform:
Xbox Series X
Store:
Xbox Store
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Dominik Customer Support
  • Accepted

Hey there, thank you for reporting a problem with patients not moving in chapter 4! I will forward this to our team for investigation and I will update you as soon as I hear any news!

I appreciate your patience!


Best,

Dominik

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nik

Hi, I have the same problem on my Xbox series x. When I'm playing 2 min, all freezing. 

Now I'm reinstall game , restart Xbox and now freezing starts when I'm launching any level. Please, do something with that. 

all.other games works good

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sajh

fwiw, ran into the same issue on PC (Gamepass). Happy to provide savefiles/logs if you point me to them. 

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Dominik Customer Support

Hey guys, I appreciate your input! Our team is still investigating the problem and I kindly ask for a little more patience. I hope I will have news for you soon.

Best,

Dominik

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Becca
Quote from Dominik

Hey guys, I appreciate your input! Our team is still investigating the problem and I kindly ask for a little more patience. I hope I will have news for you soon.

Best,

Dominik

Hey Dominik - Totally understand it takes time to get to the root of these issues then fix them. I appreciate your replies and am enjoying the game otherwise as I wait!

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elana orama

I have the same issue but in Chapter 3 on PC!  I was also done with the quests/working on 5 stars, but I continued to play the level for a while before everyone got stuck. 

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Dominik Customer Support

Hey Elana! Would you be so kind as to provide me with debug files since the issue occurred on the PC? You can find instructions on how to generate them HERE. Thank you very much!

Best,

Dominik

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elana orama

Hi Dominik -- Here you go: Galacticare Debug Save Saturday, July 13, 2....zip 


Thank you!

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xiaxiaota

I've run into this problem as well.