Game is frequently crashing within 10 minutes of opening the game.

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Brie Zobel
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This has been occurring since the update to 1.0.4. I really would like to play, but I'm unable to get anything done with crashes after one or two actions in my hospital. Hoping that you can help. Attaching the crash logs mentioned in the KB article: https://support.brightrockgames.com/knowledge-bases/21/articles/8454-how-to-locate-crash-logs. I've uninstalled and reinstalled the game, after rebooting and verifying file integrity failed to have an effect. I also updated my video drivers and windows update.


player.profile
Player.log
Player-prev.log

My crash dump file is 55MB and is failing to upload through this portal.

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Replies 7
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Nano Boucher
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Dominik Customer Support

I am really sorry Brie that you are still experiencing problems. Our team probably will do everything they can to fix that problem but if you would still go ahead with the refund, and you bought the game on Steam, please write to their Support and explain to them what is happening and provide the link to this thread and I am sure they will be understanding.

I apologize that there is nothing more I can do for you.

Best,

Dominik

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Brie Zobel

Sadly that didn't help. I'm at 6 hours, so I can't refund it, I just try it in the future to see if it magically works again.

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Scott Richmond Programmer & Producer

Thanks a lot. Just FYI unfortunately this sort of thing won't be resolved quickly as it may not even be something we ourselves can fix.

The only suggestion I could give you is to try adding -force-d3d12  as a launch argument in the game settings in Steam. This will force the game to launch in DX12 instead of 11, and maybe it'll avoid the crashes. But its a complete guess.

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Brie Zobel

Hi, Scott: here is a link to the latest crash dump.

https://filebin.net/ld8fgtx822csvcog

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Scott Richmond Programmer & Producer

Hey thanks for the logs. Sadly the crash appears to be in Unity (our game engine) somewhere. But maybe the crash dump can help further. Could you try uploading it to https://filebin.net/ or similar and providing the link?

Thanks

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Dominik Customer Support
  • Accepted

Hey there Brie! I am sorry to hear you are experiencing constant game crashes. I will forward your report to our team for investigation and will get back to you as soon as I hear from the team.

I appreciate your patience!

Best,

Dominik


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