Game does not launch

Avatar
dhughes0914
  • Views 4 581
  • oppdatert
  • Completed - Resolved

DxDiag.txt
output_log internet off.txt
output_log internet on.txt



In response to your request for log files concerning the following issue:

https://support.brightrockgames.com/en/knowledge-bases/2/articles/5428-game-does-not-start-crash-after-splash-screen-on-start-up-windows-10-10th-gen-intel-iris-laptop

Please note, I have this error on a 10th gen intel desktop with rtx 2080. The suggested workaround, disconnecting the internet, is successful.

Game Version:
Steam Public
Platform:
Windows
10th-Gen Mobile Intel CPU - Splash Screen Crash

Hvordan vil du rangere den kundeservicen du har mottatt?

Tilfredshetsmerke av dhughes0914 3 år siden

Legg til en kommentar om kvaliteten på kundestøtten du fikk (valgfritt):

Kommentarer 4
Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Accepted

Hi Dhughes,

Thanks for dropping these in with us. We're still investigating right now. Hopefully we can find a better solution.

Cheers,

Lee

Avatar
0
Omnivox84

So - A month later and no resolution?

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Completed - Next Patch

Hi Dhuges0914,

I'm pleased to report that the upcoming Patch 2.0.8 should resolve this issue entirely. It's not yet on the default Steam branch but is available as a beta. How to: Access the Debug Branch on Steam.

Cheers,

Lee

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved

Customer support portal powered by UserEcho