Completed - Resolved

Game does not launch

2 years ago • updated by 2 years ago • 4

DxDiag.txt
output_log internet off.txt
output_log internet on.txt

In response to your request for log files concerning the following issue:

https://support.brightrockgames.com/en/knowledge-bases/2/articles/5428-game-does-not-start-crash-after-splash-screen-on-start-up-windows-10-10th-gen-intel-iris-laptop

Please note, I have this error on a 10th gen intel desktop with rtx 2080. The suggested workaround, disconnecting the internet, is successful.

Game Version:

Steam Public

Platform:

Windows

10th-Gen Mobile Intel CPU - Splash Screen Crash

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Replies 4
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Accepted

2 years ago

Hi Dhughes,

Thanks for dropping these in with us. We're still investigating right now. Hopefully we can find a better solution.

Cheers,

Lee

2 years ago

So - A month later and no resolution?

Completed - Next Patch

2 years ago

Hi Dhuges0914,

I'm pleased to report that the upcoming Patch 2.0.8 should resolve this issue entirely. It's not yet on the default Steam branch but is available as a beta. How to: Access the Debug Branch on Steam.

Cheers,

Lee

Completed - Resolved

2 years ago

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