Hi Kolpime,

We believe you should be able to right click the app (WFTO in your folders) and you should be able to select "show package contents" where you'll find the game data folder.

Give that a try and let us know how it goes.

Cheers,

Lee

Hi Kolpime,

Sorry I'm absolutely confused as I'm unfamiliar as to the file structure used on the GOG OSX Version of WFTO, and sadly as mentioned previously our OS X test machine is currently locked away in the office during the lockdown so I can't get eyes on this myself. So I'll have to rely upon what you provide me.

I'm having difficulty understanding the file structure from your images. If possible could you indicate on the images which folders you are currently in (include the file path) and what the contents of those folders are plus what contents you have added yourself. As it is there should be no need to add a Gamedata folder as it should have already existed unless the file structure used in the OS X version is radically different from the Windows release which would be peculiar though I suppose not unexpected.

Can you also show me what is in the resources folder. Ultimately the game's data has to be somewhere! I've inquired with the code team if they know any specifics that I should be aware of. As an example this is what the root folder looks like on Windows :

Good news! 

Hi Kolpime,

Can you send me an image of the contents of your contents folder?

Cheers,

Lee

P.S. Could I ask you to drop your launcher.log and a new version of the output_log in here for us to see if there's been any changes at all.

Hi Grant,

One more thing occurred to me as a potential workaround overnight though I can't say how feasible it is as the tech behind the 10th gen Intels are new to me. If our suspicions are correct that it is indeed related to the integrated graphics we could try disabling that in one of two ways.

1. We could try disabling the Intel Iris display adaptor in device manager (if present). Then try launching the game again.
2. If that doesn't seem to make any difference. There'll probably be a bios option to disable integrated graphics entirely.

I have no idea if those options would make a difference. But it seems worth a shot, naturally I'd have to advise you're careful when fiddling with these settings as they can yield some pretty undesirable results.

Thanks,

Lee

Hi Liam,

Scratch that. I had mixed up your system specs with another affected user who actually has a dedicated GPU as well. Please do not try disabling your display adapter or bios settings for Iris, as I believe that would leave you without any GPU enabled!

At this point we've certainly exhausted our troubleshooting options. So yes please proceed with the refund. 

In the meantime I'll be leaving this ticket open as it is an unresolved issue and I'll post any updates here.

Cheers,

Lee

Hi Liam,

One more thing occurred to me as a potential workaround overnight though I can't say how feasible it is as the tech behind the 10th gen Intels are new to me. If our suspicions are correct that it is indeed related to the integrated graphics we could try disabling that in one of two ways.

1. We could try disabling the Intel Iris display adaptor in device manager (if present). Then try launching the game again.
2. If that doesn't seem to make any difference. There'll probably be a bios option to disable integrated graphics entirely. 

I have no idea if those options would make a difference. But it seems worth a shot, naturally I'd have to advise you're careful when fiddling with these settings as they can yield some pretty undesirable results.

If you have yet to process the refund request please give that a go. If you've already processed the refund then just let me know.

Thanks,

Lee

Hi Liam, 

Just checking in to see if there's been any developments on this. To give you an update on our side we're currently operating on the assumption that this is caused by the latest Intel Iris chips in the new 10th Gen Intel CPUs. As only users with Iris are affected. 

In addition to what I dropped in above could you also try the Intel Driver update tool to see if we get anything from that? 

Unfortunately if nothing comes of the above we may be at the end of potential workarounds and we will need to proceed with our investigations into other long-term solutions. Unfortunately that means the issue will probably not be resolved for some time, if we ever can. So we can only advise in that case you seek a refund from Steam and indicate the issues you've faced and that you've been working with us to try and troubleshoot the issue.

Thanks,

Lee