Game progress lost

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Alena
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  • updated
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Hello,

unfortunatly some of my progress on chapter 6 and all of my progress on chapter 7 has been lost in the game. I previously had to redo chapter 6 because it didn't count as complete even though I completed everything and reached a 5 star rating. It counted after I redid the chapter. After I finished the chapter I finished chapter 7 also with a 5 star rating - see achivements. Today when entering the game chapter 6 was stuck as none completed again. Eventhough the main story is already completed. The chapter ist also back to a 4.9 rating. Any progress with chapter 7 was completly lost. The build is definitely the on where I replayed the level and I'm completly sure I saved the progress multiple times through chapter 7 and after finishing it.

Can I get the progress back? And how to insure this doesn't happen again?

Thanks fpr the help.


Files:

Galacticare Debug Save Samstag, 2. November....zip

Galacticare_Achivements.png
Galacticare_Chapter 6.png
Galacticare_Completion Status.png
Galacticare_Achivements 2.png

Version:
v1.1.1+87d9349aec
Platform:
Windows PC
Store:
Steam
Replies 7
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0
Dominik Customer Support
  • Accepted

Hey there Alena. I am sorry to hear that you have experienced a game progress loss. I understand that losing something you have put a considerable amount of time into is annoying. I appreciate all the information you have provided in the query, that will help our team identify the issue. I will forward it to our developers for investigation and I will update you as soon as I hear any news about any possibility of recovering your progress.

I kindly ask for your patience while this is being looked into!


Best,

Dominik 

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Alena

Hello Dominik,

are there any new updates on this issue? I really want to continue playing, but I currently don't because the progress will most likeley be lost again.

Thank you for your help!

Best, Alena

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[Dev] Nanorock

Hi Alena,

We're still investigating progress loss issue (and struggling to replicate). In the meantime you should be able to recover progress with this : https://support.brightrockgames.com/knowledge-bases/21/articles/8814-how-to-recover-campaign-progress

Thanks !

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Alena

Hi,

I tried the given methode. This allowed me to complete chapter 6. Only for the same thing to happen with chapter 7 again. I would prefere not to have to use this methode with every chapter I complete.

Thanks!

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Sonia Customer Support

Hi Alena! 


Thank you for letting us know that this worked only for the duration of that one chapter. We will continue looking into this in the meantime. 

Best regards,

Sonia

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[Dev] Nanorock

Reviewing the files, I suspect there is an issue around either file write / access or a cloud issue. Either the game tries to save to disk and it fails, or once on disk it's not uploading correctly to cloud (and reverted next Steam cloud sync). Can we check there is no anti virus meddling with the save folder ? Is the save folder in a non conventional location (like a cloud folder on OneDrive). Have you got lot of saves ? (It should be hard to hit the steam cloud limit but worth a check)

Normally saves are stored here : C:\Users\[Your Username]\AppData\LocalLow\Brightrock Games\Galacticare\Saves

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Nano Boucher
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