Game progress lost

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Hello,

unfortunatly some of my progress on chapter 6 and all of my progress on chapter 7 has been lost in the game. I previously had to redo chapter 6 because it didn't count as complete even though I completed everything and reached a 5 star rating. It counted after I redid the chapter. After I finished the chapter I finished chapter 7 also with a 5 star rating - see achivements. Today when entering the game chapter 6 was stuck as none completed again. Eventhough the main story is already completed. The chapter ist also back to a 4.9 rating. Any progress with chapter 7 was completly lost. The build is definitely the on where I replayed the level and I'm completly sure I saved the progress multiple times through chapter 7 and after finishing it.

Can I get the progress back? And how to insure this doesn't happen again?

Thanks fpr the help.


Files:

Galacticare Debug Save Samstag, 2. November....zip

Galacticare_Achivements.png
Galacticare_Chapter 6.png
Galacticare_Completion Status.png
Galacticare_Achivements 2.png

Version:
v1.1.1+87d9349aec
Platform:
Windows PC
Store:
Steam
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Dominik Customer Support
  • Accepted

Hey there Alena. I am sorry to hear that you have experienced a game progress loss. I understand that losing something you have put a considerable amount of time into is annoying. I appreciate all the information you have provided in the query, that will help our team identify the issue. I will forward it to our developers for investigation and I will update you as soon as I hear any news about any possibility of recovering your progress.

I kindly ask for your patience while this is being looked into!


Best,

Dominik 

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Alena

Hello Dominik,

are there any new updates on this issue? I really want to continue playing, but I currently don't because the progress will most likeley be lost again.

Thank you for your help!

Best, Alena

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[Dev] Nanorock

Hi Alena,

We're still investigating progress loss issue (and struggling to replicate). In the meantime you should be able to recover progress with this : https://support.brightrockgames.com/knowledge-bases/21/articles/8814-how-to-recover-campaign-progress

Thanks !