Lag Spikes on Menu & In-Game Post-Challenge Patch

Avatar
vince p
  • Views 877
  • updated
  • Accepted

Ever since the patch, both my fiance and I (separate PCs) report lag spikes  / freezes every few seconds in the menu and in-game.  We've tried verifying files and resetting options menu settings.  I received a press key a week ago.  Pre-patch, everything ran great.

Added from the thread:

I also included a pic of what it does in the menu and when loading a level. It hangs for a bit (5-10 seconds) and the window goes white like the game is about to crash but it eventually loads. It never did that before either.

Galacticare Debug Save Friday, September 13....zip
35e6b9d11a04cfacaac367627ba59409.jpg

CS Edit: Link to the video provided by the player. 

Version:
1.1.0+e0d30dc159
Platform:
Windows PC
Store:
Steam
Replies 8
Avatar
0
Sonia Customer Support
  • Pending Customer

Hi Vince! thanks so much for reaching out about the freeze issues. I am really sorry to hear that the game is lagging for you now. 

Is there a chance you could send us your Debug file so we can look into this further? It would help to see if this is something that can be replicated by the team. I will link the steps on how to generate the files here.

Best regards! - Sonia

Avatar
0
vince p
Quote from Sonia

Hi Vince! thanks so much for reaching out about the freeze issues. I am really sorry to hear that the game is lagging for you now. 

Is there a chance you could send us your Debug file so we can look into this further? It would help to see if this is something that can be replicated by the team. I will link the steps on how to generate the files here.

Best regards! - Sonia

Debug

I also included a pic of what it does in the menu and when loading a level.  It hangs for a bit (5-10 seconds) and the window goes white like the game is about to crash but it eventually loads.  It never did that before either.

Image 9087

Avatar
0
Sonia Customer Support
  • Under Review

Thank you so much Vince! I will forward the information to the team. - Sonia

Avatar
0
Scott Richmond Programmer & Producer

Thanks Vince! We've reviewed the bug report including the save you were last playing and can't see any obvious issues sadly. Would it be possible to record a short video of the stuttering?It might help us understand exactly where and how it might happen.

Avatar
0
vince p

I will see if I can reproduce it and send a video link.

Avatar
0
vince p

When it's just the people moving around it's relatively smooth, but when I click on something or a new UI window appears it'll sometimes skip.  Notice the reward animates skipping, for example.  It's not game-breaking but annoying to deal with as it causes a lot of jerkiness and miss-clicks.

The game was more smooth pre-patch, so something is off.  My fiance' (same house, different PC) reported the same issue.  I'll see if i can get her to record footage as well.

Avatar
0
vince p

In my review (pre-patch), note how smooth the reward animation is around 5:50.

Avatar
0
Dominik Customer Support
  • Accepted

Thank you for the video Vince! I will be forwarding this to our team for further investigation and I will update you as soon as I get any news.

I kindly ask for your patience!

Best,

Dominik


Customer support portal powered by UserEcho