So many patients are stuck and cannot leave platform, hurting my throughput because no ship is arriving

Avatar
JohnuuWickuu
  • Views 969
  • updated
  • Fixed - Upcoming Patch

I am on world 2, trying to get my 5 star. I noticed a that my throughput went slowly downhill and later found out that 1 platform is not receiving any ships, causing all healed patients to be stuck.


Stuck Patients.jpg

CS Edit: Link to the files provided by the player

Version:
1.0.6
Platform:
Windows PC
Store:
Steam
Replies 5
Avatar
0
Dominik Customer Support
  • Pending Customer

Hi there! I am sorry to hear you are experiencing issues with your patients being stuck. Could you please provide me with some debug files required for our team to investigate the issue? You can find instructions on how to generate them HERE.
Please note that the files have to be generated on the same save file the issue has occurred.

Best,
Dominik

Avatar
0
JohnuuWickuu

Hi Team,

Here's the debug save file.

Galacticare Debug Save Friday, August 23, 2....zip

Avatar
0
Dominik Customer Support
  • Accepted

Thank you for the files! I will now be forwarding it to the team for investigation. I will keep you updated!

Best,

Dominik

Avatar
0
Nick Dupont
  • Fixed - Upcoming Patch
Avatar
0
Dominik Customer Support

Hey there! Thank you so much for your patience, I just received news from our team that the issue you have reported should be fixed in the upcoming update of the game so make sure to download it as soon as it is available.

Best,

Dominik


Customer support portal powered by UserEcho