So many patients are stuck and cannot leave platform, hurting my throughput because no ship is arriving

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  • Accepted

I am on world 2, trying to get my 5 star. I noticed a that my throughput went slowly downhill and later found out that 1 platform is not receiving any ships, causing all healed patients to be stuck.


Stuck Patients.jpg

CS Edit: Link to the files provided by the player

Version:
1.0.6
Platform:
Windows PC
Store:
Steam
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Dominik Customer Support
  • Pending Customer

Hi there! I am sorry to hear you are experiencing issues with your patients being stuck. Could you please provide me with some debug files required for our team to investigate the issue? You can find instructions on how to generate them HERE.
Please note that the files have to be generated on the same save file the issue has occurred.

Best,
Dominik

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JohnuuWickuu

Hi Team,

Here's the debug save file.

Galacticare Debug Save Friday, August 23, 2....zip

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Dominik Customer Support
  • Accepted

Thank you for the files! I will now be forwarding it to the team for investigation. I will keep you updated!

Best,

Dominik