2nd World Missing after 5 star of 1st World

Avatar
JohnuuWickuu
  • Views 2,650
  • updated
  • Fixed - Released

Hi! World 2 popped up by I skipped it and proceeded to 5 star my 1st world. Logged out of the game for a while and when i came back, world 2 is already missing and cant find it or click anything. Only world 1 is present.

Image 8969

Galacticare Debug Save Friday, July 12, 202....zip

Version:
1.0.5
Platform:
Windows PC
Store:
Steam

How would you rate the customer service you received?

Satisfaction mark by JohnuuWickuu 4 months ago

Add a comment about quality of support you received (optional):

Duplicates 1
2nd World Missing after 5 star of 1st World

Hi! World 2 popped up by I skipped it and proceeded to 5 star my 1st world. Logged out of the game for a while and when i came back, world 2 is already missing and cant find it or click anything. Only world 1 is present.



Galacticare Debug Save Friday, July 12, 202....zip

Galacticare Bug.png

Replies 16
Avatar
0
JohnuuWickuu

I have tried deleting the appdata save folder, verifying integrity files and ran the game but still the same issue.

Avatar
0
JohnuuWickuu

Hi Team, still waiting for reply on this one. Thanks in advance!

Avatar
0
JohnuuWickuu

Really? No reply after 3 days? The rest get a reply within one?

Avatar
0
JohnuuWickuu

Hi everyone. Follow up on this one please?

Avatar
0
Dominik Customer Support
  • Accepted

Hey there! I apologize for the delayed response but the thread appeared only just now for us (which we will investigate why is that). I am sorry to hear you are having problems with 2nd world not appearing after getting 5 stars in your 1st. I will forward this to our team to investigate and I will update you as soon as I hear any news about possible fix.

I kindly ask for your patience!

Best,

Dominik

Avatar
0
JohnuuWickuu

Thanks for reaching out Dominik. If its a system bug that this report appeared just now, dont worry i wont hold it against you not your fault. Will patiently wait for the findings. Thanks!

Avatar
0
[Dev] Nanorock

Hello !

We think we found the root issue and it should not happen anymore after the next patch.

In the meantime to recover your progress,

Can you edit the file C:\Users\[Your UserName]\AppData\LocalLow\Brightrock Games\Galacticare\player.profile

And find/search in there "_GalacticData"


Replace this section with : 

"_GalacticData": {
"$type": "System.Collections.Generic.Dictionary`2[[System.String, mscorlib],[System.String, mscorlib]], mscorlib",
"929b3522-dd13-4159-9cbc-2f66a6ac0136": "",
"929b3522-dd13-4159-9cbc-2f66a6ac0136_Finished": "",
},

To look like the following:

Image 8985

Save this file and play the game.

This should allow you to progress to Chapter 2. 

Sorry for the inconvenience !

Avatar
0
JohnuuWickuu

Hi Team,

Appreciate the response here. Will try this out after my work today, and give you an update afterwards. Thanks!

Avatar
0
Dominik Customer Support
  • Pending Customer

Let us know if the troubleshooting steps provided by Nanorock helped with your problem!

Best,

Dominik

Avatar
1
JohnuuWickuu

Hi Team,

thanks for the help on this one and sorry for the late reply. I did the steps above and was able to make world 2 pop up and can continue the game now. Thanks again!


Customer support portal powered by UserEcho