Hospital Rating Frozen

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This is an issue that only came up within the last couple of days. I've tried playing two different levels - One Species' Trash and Toxin HQ - and the hospital rating suddenly freezes. The number of stars won't change, even if things get much worse or better. I played a level for over a half hour, adding and changing quite a bit, but the rating never changed.

One Species' Trash got stuck at 4.5, and Toxin HQ at 3.1. Toxin HQ was a fresh game, while Trash was a continuation.

I've tried quitting and restarting the game twice.

CS Edit: Link to the files provided by the player. 

Version:
1.0.5
Platform:
Windows PC
Store:
Steam
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Dominik Customer Support
  • Pending Customer

Hey Emily! I am sorry to hear you are having problems with one of your hospital ratings being frozen. Could you please provide me with some debug files required for our team to investigate the issue? You can find instructions on how to generate them HERE.

Please note that the files have to be generated on the same save file the issue has occurred.

Best,

Dominik

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Emily Schwoyer
Quote from Dominik

Hey Emily! I am sorry to hear you are having problems with one of your hospital ratings being frozen. Could you please provide me with some debug files required for our team to investigate the issue? You can find instructions on how to generate them HERE.

Please note that the files have to be generated on the same save file the issue has occurred.

Best,

Dominik

Thanks so much! See attached. Galacticare Debug Save Monday, July 8, 2024....zip

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Dominik Customer Support
  • Accepted

Thank you for the files, Emily! I will now forward all this information to our team for investigation and I will let you know as soon as I get an answer from them!

I kindly ask for your patience.

Best,

Dominik