Toxin HQ - No details in Recruitment list - Xbox series x

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Becca
  • Views 1,223
  • updated
  • Fixed - Upcoming Patch

Playing on Xbox Series X, just started Toxin HQ sandbox and went to hire staff. Instead of the usual picture, name, expertise, traits, etc, I see “Placeholder Text” for name, lightbulb graphic for expertise, and nothing else really. When I go to a “Hire” button, it shows additional details like the name. Once I hire them I see their details. Not sure where to attach pictures but I’ll try to comment them.

Version:
1.0.23.0
Platform:
Xbox Series X
Store:
Gamepass
Replies 8
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Dominik Customer Support

Hey Becca, thank you so much for your patience! I just received information that the issue you have raised will be fixed in the upcoming patch for the game so make sure to download it as soon as it hits the live servers. 

Best,

Dominik

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0
Mitchell Binding
  • Fixed - Upcoming Patch
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0
Dominik Customer Support
  • Accepted

Thank you for confirming Becca. Our team is investigating this again so hopefully I will have an update for you pretty soon. Thank you for your patience!

best,

Dominik

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0
Becca
Quote from Dominik

Hey Becca, our team investigated the issues you have raised with us - Can you please confirm that you have the newest version of the game? Apparently, the version in the ticket (1.0.23) is an older update and there is a new patch available that should fix the problems you are encountering.

Could you please try to force an update on your console to see if the issues persist?


Best,

Dominik

Hi Dominick - I don’t see any new updates for the game on Xbox Series X. I went to the regular place where new updates show for all games, and also went into Galacticare specifically and had it check for updates there. I still see Version 1.0.23.0 as the latest. I definitely remember it updating last week before playing though. In my game, I do see the “Skip Story” option in the Game Settings that was mentioned in your Reddit update notes, so I may have the newest version?

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Dominik Customer Support
  • Pending Customer

Hey Becca, our team investigated the issues you have raised with us - Can you please confirm that you have the newest version of the game? Apparently, the version in the ticket (1.0.23) is an older update and there is a new patch available that should fix the problems you are encountering.

Could you please try to force an update on your console to see if the issues persist?


Best,

Dominik

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0
Dominik Customer Support
  • Accepted

Hey Becca, thank you for reporting the problem with Toxin HQ. I appreciate your detailed information about the possible reproduction steps and fix to this problem but I will still forward it to our team for investigation.

I appreciate your cooperation! 

Best,

Dominik

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Becca

I tried starting Chapter 8 hoping it wouldn’t have the same issue but it did. Completely restarting my Xbox fixed the issue for both levels. Before the issue happened I was going back and getting 5 stars on other sandboxes, so I had just completed Blockchain Terminus before starting Toxin HQ.

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Becca

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