No one moves in sandbox Chapter 4 Xbox series X

Avatar
Becca
  • Views 1.753
  • güncellendi
  • Fixed - Released

After completing the story in Chapter 4 on Xbox Series X, none of the patients or staff moved. Their needs continue to change so my rating has decreased but nothing I’ve tried has fixed it. I’ve tried moving to other chapters and back, restarting the game, and restarting the console.

Steps to reproduce:Complete the story for Chapter 4 on Xbox Series X. I don’t have any other details to recreate, unfortunately. I stayed in the level before moving to Chapter 5 and it just stopped working, likely after pausing.

CS Edit: Link to the files about the problem that occurred on PC version of the game. 

Version:
1.0.23.0
Platform:
Xbox Series X
Store:
Xbox Store
Replies 14
Avatar
0
Sonia Customer Support
  • Fixed - Released

Hi Becca, nic, xiaxiaota, sajh and Elena! Thank you all so much for your patience. Just letting you know that this issue should be resolved in the last patch, could you please check if it occurs for you again and let us know if any problems persist? Have a great day! - Sonia

Avatar
0
Nick Dupont
  • Fixed - Upcoming Patch
Avatar
0
Dominik Customer Support

Hi there. Our team is still investigating the problem. I understand that this is taking so long already and I wish I could give you more updates now. I will try to poke the dev team and let you know how much progress has been made in fixing the problem. 

Once again, I ask for your patience.

Best,

Dominik

Avatar
0
sajh

Any update on this one? Do you want additional debug files? 

Avatar
0
Dominik Customer Support

Thank you for the files, Elana. I have forwarded them to our team for investigation.

I thank you all for your input regarding this problem and I promise I will update you as soon as I have any news about the possible fix.

I appreciate your patience!

best,

Dominik

Avatar
0
xiaxiaota

I've run into this problem as well.

Avatar
0
elana orama

Hi Dominik -- Here you go: Galacticare Debug Save Saturday, July 13, 2....zip 


Thank you!

Avatar
0
Dominik Customer Support

Hey Elana! Would you be so kind as to provide me with debug files since the issue occurred on the PC? You can find instructions on how to generate them HERE. Thank you very much!

Best,

Dominik

Avatar
0
elana orama

I have the same issue but in Chapter 3 on PC!  I was also done with the quests/working on 5 stars, but I continued to play the level for a while before everyone got stuck. 

Avatar
0
Becca
Quote from Dominik

Hey guys, I appreciate your input! Our team is still investigating the problem and I kindly ask for a little more patience. I hope I will have news for you soon.

Best,

Dominik

Hey Dominik - Totally understand it takes time to get to the root of these issues then fix them. I appreciate your replies and am enjoying the game otherwise as I wait!


Customer support portal powered by UserEcho