Game does not start

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  • updated
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Game does not start. Stuck on the loading screen before reaching title screen.

Version:
1.0.5
Platform:
PlayStation 5
Store:
Playstation Store
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Dominik Customer Support
  • Pending Customer

Hey there Shane. I am sorry to hear your game is not starting. Can you tell me if you are receiving any error when waiting for the game to load? If you do, could you provide me with a screenshot of the error message?

Best,

Dominik

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shane jenner

Image 8944

No error screen. Loads up to this point and won't finish. Started happening Sunday, 30/06/2024.

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Dominik Customer Support
  • Accepted

Thank you for the screenshot. I will forward it to our team for investigation and I will update you as soon as I hear anything!

I kindly ask for your patience!


Best,

Dominik

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marlene gruber

Same problem here on PS5. I was able to start the game right after the patch but today i cant get past the loading screen. Before the patch the game ruined my save files and now i cant even play anymore, i'm getting slightly frustrated.

Image 8945

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DBK

Same, I was playing it last night and it randomly bricked the game. Has been on the load screen for 10min.  This also comes after the bad save files from the previous version of the game. I really hope they get it together because I enjoyed the game while it worked. It feels like the PS5 version is way too buggy. 

Image 8947

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Dominik Customer Support

Thank you for the update guys. I have already forwarded it to our team, and they are currently investigating this cause. I kindly ask for your patience while this is being looked into. 

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Dominik Customer Support

Guys, could you please try the following if you have lost your saves on PS5:https://www.playstation.com/en-au/support/hardware/ps5-manage-storage-space/#space. These instructions will allow your console to try to recover your saved content from the deadlock.

Let me know if that helped in any way. 

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marlene gruber

Sorry but i dont know what i'm supposed to try:

Move games to USB extended storage

Move games to M.2 SSD storage

Delete games and applications

I dont understand how any of those options could help but maybe I just don't see what you meant.


There are 200 GB storage left on the PS5. The save file is not lost, it has 576 MB, dowloading the cloud save did not fix the issue. I'm stuck on the loading screen forever. Rebuilding the database did not help, neither did it help to clear the cache in safe mode. All i can do is delete the save file and start over again I guess.

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DBK
Quote from Dominik

Guys, could you please try the following if you have lost your saves on PS5:https://www.playstation.com/en-au/support/hardware/ps5-manage-storage-space/#space. These instructions will allow your console to try to recover your saved content from the deadlock.

Let me know if that helped in any way. 

The problem is, my game has always been on my M.2 SS drive with 1Tb of space left on it. So I don’t know that it makes sense for it to be running out of space.  I can try the other solutions, but it allowed the game to save a file after the save issue. I stopped playing right after the last patch because I didn’t want an issue to happen again unless I played the whole level. I turned the game on for about 15min on Monday and it opened fine and played a level, but when I tried to open it the following day I go the load screen error. 

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shane jenner

I am unsure what you are asking me to try.

I did delete my save file and then launch the game. It launches fine. I then downloaded my save file from the PS cloud and tried launching the game. Same problem occured. Seems like it is an issue with the save file. Don't want to lose all my progress if possible.