Rating dropping once in sandbox

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mhairih22
  • Views 950
  • updated
  • Fixed - Upcoming Patch

On both chapter 4 and the sandbox level before it I am unable to reach 5 stars. On chapter 4 I reached sandbox with 4.9 and had to stop once it reached 4.1. Attached you will find the pictures of my stats upon reaching 4.1. I see no reason I should not have reached 5 stars. Also according to the congestion map there is no congestion it just keeps being a complaint. And every room is upgraded and yet the Tenki only say 82% upgraded. In the purely sandbox level congestion also seemed to be the main issue despite there being none. (Side note I also cannot complete the treatment of jema on chapter 4 sandbox as one of the canisters, despite being fully treated, refuses to return to the ship.) I really enjoy this game but this bug is really frustrating me. Stats
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Replies 5
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Dominik Customer Support

I have good news! Our team confirmed that the problem you have experienced should be fixed in the upcoming patch for the game. 

Thank you for your patience!

Best,

Dominik

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Nick Dupont
  • Fixed - Upcoming Patch
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Dominik Customer Support
  • Accepted

Hey there, I apologize for such a delayed response, the thread disappeared in some kind of abyss. I have forwarded your report to our team with the information provided and I will update you as soon as I hear any news. 

Thank you for being so patient. 

Best,

Dominik

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mhairih22

Thank you for replying so fast! Unfortunately I am playing on xbox. If there is any other way to figure out I'm willing to do anything. As I said I do enjoy the game it's right up my alley for a cozy game and I love the characters you've created. 

Thank you!

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Sonia Customer Support
  • Pending Customer

Hi mhairih22, I know it must be super frustrating to not be able to reach the 5 stars. Thank you for letting us know about this issue in Chapter 4 and the preceding Sandbox level.  As it seems to be persisting in your current save to a degree, could you please send us a copy of the debug files? Here is how to generate them. This way, the team will be able to check directly what is going on. If it is not possible though - for example if you are playing on console, please let me know! We will see what can be done.

Best regards - Sonia


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