Lost all progress in the game

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  • updated
  • Accepted

Lost All progress in the game, my save is still there and under the first mission I can see the time I originally took to compleate it but all star level has gone and I can not see anything other than the chapter 1, it did this 2nd day of playing but I had only completed chapter 1 as well as 2 by then so was not an issue as i thought it was a random one off bug, now I have completed the Many Me chapter with all subsequent chapters on 5star, i have tried downloading a cloud save but it did the same thing so totally unsure of what's happening on ps5 and I seem to be the only one suffering this bug as I have looked all over to see if anyone else is suffering and there appears no one else is I hope there can be a fix as I love this game.

Version:
V1.0.4+abd6da8e63
Platform:
PlayStation 5
Store:
Playstation Store
Duplicates 2
Game progress lost on some levels and won’t load into certain levels
Avatar DBK

It all started when i started playing Chapter 9. After saving and logging out for the day after playing for around 45min. Went to play the following day and noticed it saying total time played 00:00:00 when I started it the level it completely reset. Blockchain Terminus was completed 5 stars as well and shows the same 00:00:00 runtime. Which is odd because all of the saved room designs I made are still saved. When I try to load into a file it will start to load and shoot me back to the map screen. Not sure where to go from here since I’m on PS5. **it won’t let me add the video of attempting to open the file. 

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Can’t resume stage

When I save the game and come back to it later, resuming does not work. It will go to a loading screen only to have it go back to the stage selector

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Dominik Customer Support
  • Accepted

Hey Marc! I am sorry to hear you have lost your progress. I will forward your report to our team for investigation of what may have caused it but I cannot promise anything since we have limited tools for console versions of the game. 

I kindly ask for your patience while this is being looked into.


Best,

Dominik

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zhang weizhao

Same Issues here,

Version: V1.0.16+3c838e1d35

Platform: PC Windows 10

Store:Xbox 

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marlene gruber

I have the same problem, lost progress in several levels, it does not matter if i play the story or sandbox mode. Looks like that reputation and condition data is saved. I'm having also troubles when i try to load a chapter, often i get kicked back to the chapterselection when i try to continue.

Version: V1.0.4+abd6da8e63

Platform: PlayStation 5

Store: Playstation Store

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Dominik Customer Support

Thank you for providing additional information on this problem! Our team is actively looking into this issue and I will let you know once I hear from them!

Best,

Dominik

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noel hardee

I am having the same issue on PS5 - Contacted PlayStation support and they recommended uninstalling and reinstalling. Trying this now but ultimately its a game issue. I see on reddit its a common problem

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Dominik Customer Support

Our team is aware of the problem and it is currently being investigated to understand why it is happening. Once I have any news, I will let you guys know as soon as possible. 

Thank you for being so patient!

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marc reed
Quote from Dominik

Our team is aware of the problem and it is currently being investigated to understand why it is happening. Once I have any news, I will let you guys know as soon as possible. 

Thank you for being so patient!

OK thank you hope it's soon as I miss playing it

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Mitchell Binding
  • Under Review
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Dominik Customer Support
  • Accepted

Hey guys, just letting you know that our team is still investigating the reason for the problem. I kindly ask you for a little more patience, thanks!

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DBK

Mine just did the same thing. I got to chapter 9 and made it halfway through it. Then the next day went to play and it showed 00:00:00 time played on that level. Now it’s hard to get into any of the levels. Can’t start new levels. Feels like the game is bricked now 😭