Treatment canisters from an objective stuck after objective completion

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nicky w
  • Views 1,610
  • updated
  • Fixed - Upcoming Patch

I'm in chapter 4: Big Farma. I completed the main objectives, but I have four canisters remaining in my hospital from that which won't clear.


CS Edit: Link to the file player has been provided for the bug. 

Image 8693

Version:
1.0.3+879e4b9702
Platform:
Windows PC
Store:
Steam
Replies 9
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Dominik Customer Support
  • Pending Customer

Hey Nicky! I am sorry to hear you are experiencing problems with canisters not being cleaned. Could you please provide us with game files so we have better insight into the problem? You can find instructions on how to generate the files we need HERE.

I appreciate your cooperation!

Best,

Dominik

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0
nicky w

Hi, I'm afraid that link just eternally redirects to itself over and over on a page which says "no articles in this category".


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Could you provide an alternative link, or write out the explanation here? I tried the link in some of the other threads, but they all do the same thing for me.

Best,

Nicky

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0
Sonia Customer Support

Hi Nicky! Super sorry about that, could you please try this link instead? This one should work better, but please let me know if there are any issues. 

Just in case though, the instructions are:

  1. Pause the Game
  2. Input Ctrl + Shift + F7, this will generate your debug files
  3. Locate your Debug .zip Files, these will be located at:
    1. C:\Users\{User Name}\AppData\LocalLow\Brightrock Games\Galacticare
    2. Your debug files will be in zip file named "Galacticare Debug Save" plus the time and date the files were generated

Best, 

Sonia

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nicky w

Hi Sonia,

Thank you, that works! I'm attaching the file here: Galacticare Debug Save 28 May 2024 17_14_55.zip

I checked the problem is still occurring at the time I made the debug save file (though I was able to 5* the level and move on in the meantime, so I don't need the fix myself -- I don't think I've got anything left to go back for in that level).

Best,

Nicky

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Dominik Customer Support
  • Accepted

Hello again Nicky! Thank you for providing the debug file. I will forward your report to our team for investigation and will update you as soon as I get any news.

I appreciate your patience while this is being looked into!

Best,

Dominik

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JVC

Hi. I am having exactly the same issue. I accidentally launched the shuttle that should have taken the "hope and dreams" canisters from the station without making sure that they'd all been shipped. So now I am sitting with four treated mission canisters that I can't get rid of.

It'd be nice if you'd include some kind of check for if this has happened to the player, and if so let the affected canisters leave on the next shuttle from the station.

I've attached a save file. Having a blast with the game so far.


Best wishes

JVC

Galacticare Debug Save 10. juni 2024 19_37_20.zip

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Dominik Customer Support

Hey there JVC, thank you for chiming in! Our team is still investigating the problem but I will make sure to add your information to the initial report.

I am glad to hear you are having so much fun playing Galacticare and I hope the issue will be soon fixed.

Best,

Dominik

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Mitchell Binding
  • Fixed - Upcoming Patch
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Dominik Customer Support

Hey guys, thank you for your patience! I just got news from the team that the issue you have experienced will be fixed in the upcoming patch for the game.

Best,

Dominik


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