Startup crash

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  • Views 638
  • updated
  • Fixed - Upcoming Patch

Game crashed during tutorial mission, now crashes on starting the game at 'Player Profile'. Not fixed by reboot/deletion of profile in appdata/reinstall.

CS Edit: Link to the video of the problem. Player says that updating to the newest version of the game and integrating files on Steam does not help with the problem. 

Version:
v1.0.2
Platform:
Windows PC
Store:
Steam
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Dominik Customer Support
  • Pending Customer

Hey Laird!

I am sorry to hear you are experiencing game crashes, that definitely should not happen! I will forward it to our developers for investigation but I need crash logs so our team have better insight what exactly went wrong. 

Please be so kind and visit this SITE for the instructions where to locate the crash logs.

Best,

Dominik

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laird monster

player.profile

Apologies for the delay, work etc..

Looks like I don't have a CrashDump file for the Galacticare exe, though the UnityCrashHandler64 exe shows in task manager whilst the game is stuck.

Hope this helps!

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Dominik Customer Support

Hey again! No worries, I completely understand!

Since your initial report, we have released a new update for the game - Can you confirm that your game is still crashing even after updating?

Best,

Dominik

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laird monster

Hi, Dominik!

Confirmed same result in 1.0.3, though I haven't tried a full reinstall since the previous version.

Cheers.

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Dominik Customer Support

I am sorry to hear you are still experiencing the same problem. Would you be so kind to provide me with a short video showing the moment of the crash for you? 

Also, have you tried checking the integrity of the files through the Steam option? 

Best,

Dominik

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laird monster

Hi Dominik,

Thanks for following up. A vid is no trouble at all!

2024-05-30 16-49-04.mkv

I actually facepalmed when I realised I hadn't done an integrity check; just jumped straight to a reinstall. Unfortunately it reported all files fine and didn't update/download anything.

Nothing in the vid changes after 15 seconds, at that point the mouse cursor still freely moves outside of the game window, and I can alt-tab to task manager to close it. Even if left longer nothing changes and the game just hangs as shown.

Cheers :-)

Edit: Just noticed and apologise for the profanity in the games list. I forgot that was there, sorry!

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Dominik Customer Support
  • Accepted

Thank you for the video Laird! I will add it to your initial report and forward it to the team for investigation. I will provide you an update as soon as I get any news!

I appreciate your patience! 


Best,

Dominik

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Dominik Customer Support
  • Fixed - Upcoming Patch

Hey Laird! I just got news from our team that in the game's upcoming release, a similar situation should not happen at all and the game will continue to load normally. 

We are also planning on adding a feature that will allow you to skip story chapters and let you resume the campaign from any point in the game. 

Unfortunately, it is not possible to recover the corrupted save file at this time. 

I am thankful for your patience. If there is anything else I can assist you with, let me know!

Best,

Dominik