Freeze & Crash

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Atilla
  • Views 10,462
  • updated
  • Completed - Resolved

Hello,


Specs:

OS: Windows 8.1 Single Language, 64bit

CPU: Intel Core i5-4210U @ 1.70GHz 2.39 GHz

RAM: 4.00 GB

GPU: NVIDIA Geforce 820M, ver: 368.22

Game Version: 1.4.0f4 (Steam) with Heart Of Gold Exp.


I did all the workarounds below but the game freezes and crashes in first tutorial while seconds after minions starts digging.


  • I'm not using USB Headset while playing.
  • 3D settings selected as "High-performance NVIDIA processor"
  • I don't use AVG Antivirus program.

Also i did set all the graphics options to minimum, closed everything related with GPU and set resolution to 1024, but the issue persists.


Thank You,


Best Regards,


Game Version:
Steam Public
Platform:
Windows
Replies 11
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0
Jan - Eric Merzel
  • Pending Customer

Hello attila


can you please provide your output log?

you can find that here: x:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\WFTOGame_Data\output_log.txt


i need to check first if your GPU is correctly changed, believe me even if you did everything correctly this often still leads to issues, thanks for the report and sorry for the inconvenience

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Atilla
Quote from Jan - Eric Merzel

Hello attila


can you please provide your output log?

you can find that here: x:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\WFTOGame_Data\output_log.txt


i need to check first if your GPU is correctly changed, believe me even if you did everything correctly this often still leads to issues, thanks for the report and sorry for the inconvenience

You find it attached.


output_log.txt

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0
Atilla

Also i find there is a couple of errors related with server/protocol:


War for the Overworld Launcher Log.txt

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Jan - Eric Merzel
  • Under Review

Hrm your log shows that the correct card is used, this may be related to your low RAM


i will bring this to the coders attention though, thanks for providing the information

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Scott Richmond Programmer & Producer

Hi Attila,


Can you try setting the texture resolution in the graphics options to a lower value? It could be that you're running out of memory.

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Atilla

I did lower resolution value to 800 X 600. Turned off everything but still the same.

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Jan - Eric Merzel

Do you have a crashlog to upload?


you can find them here:

D:\Program Files (x86)\Steam\steamapps\common\War For The Overworld


there will be a folder with a date there like this as an example: 2016-05-20_204142

inside you will find the crash logs. Im sorry that this is taking so long but we are unable to pinpoint the issue with the information we have, im sory for the inconvenience

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Stefan Furcht

Does it happen on all maps or only on larger (custom) maps?

It could well be that you run out of memory when you play with only "RAM: 4.00 GB" installed.

The problem is that 4GB is only enough for campaign maps and small to medium skirmish maps, which are integrated with the game.
However since you have only 4GB installed and Windows does already occupy around 1GB and then other applications might take even more, there might be not enough left to run the game properly.
Ideally the game needs at least $GB usable memory to play but we recommend 8GB to play large custom maps.

What could help in this case is to close other applications using a lot of memory.
To figure out which applications doing this, open your task manager (right click on the task bar at the bottom),
go to "Processes" tab and click on the "Memory" column header to sort processes by their RAM usage.
Try to close all not needed other processes which use bigger chunks of RAM while playing the game.
Other then that, lowering resolution and texture quality can help to reduce RAM usage as well.
Also when you finish maps fast without building extremely large dungeons/armies it wont use that much RAM.

I hope this helps.

Cheers

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Atilla

Because of you i did buy Lenovo Ideapad 700 today.

I will test it and return here if anything occurs.


Cheers

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1
Atilla

...and so far, it's perfectly working.


Thank you!


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