Will Only Launch in "Airplane Mode"
The game will only launch if I have my laptop in "airplane mode". If I am connected to a wireless network it won't launch; I see the first splash screen with the game's title and then the second process starts but exits before the loading screen is displayed. I purchased and run the game through Steam.
With the laptop in "airplane mode", the game runs just fine. It's truly odd.
Is this a known issue, is there a workaround?
Thank you!
Windows Device Information
Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz
Installed RAM 32.0 GB (31.6 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
NVIDIA System Information report created on: 09/05/2020 15:34:55
[Display]
Operating System: Windows 10 Enterprise, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 1650 with Max-Q Design
Driver version: 442.92
Driver Type: DCH
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 1024
Core clock: 1245 MHz
Memory data rate: 7.00 Gbps
Memory interface: 128-bit
Memory bandwidth: 112.03 GB/s
Total available graphics memory: 20275 MB
Dedicated video memory: 4096 MB GDDR5
System video memory: 0 MB
Shared system memory: 16179 MB
Video BIOS version: 90.17.3F.00.0E
IRQ: Not used
Bus: PCI Express x4 Gen3
Device Id: 10DE 1F91 00321414
Part Number: 4905 0010
How would you rate the customer service you received?
Satisfaction mark by cmiles74 3 years ago
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Hi Cmiles74,
Sorry for getting back to you so late. We've been heads down on important milestone work on our new project and I've just had time to come back up to the surface to go through our tickets here.
That's truly a peculiar issue and not one I've seen before. However I have seen others with 10th Gen Mobile Intels which report the same crash as shown in this article: Game does not start. Crash after splash screen on start up. [Windows 10 - 10th Gen Intel Iris Laptop, Microsoft Surface 7]
What is very interesting is that you seem to be able to boot the game when Airplane mode is enabled which is very different from what others have reported so far and may actually be a potential workaround for this particular crash. I'll have to check in with a few others suffering this issue to see if they can replicate the same results you've reported.
Unfortunately I don't know of another way around this yet but I'm super curious to get a few more things from you so please can you do the following for me:
Cheers,
Lee