NRE Crash Freeze during Level 7

Avatar
  • Views 8,232
  • updated
  • Completed - Resolved

During Level 7, getting repeated freeze crash (game becomes unresponsive and I have to force close it).


Logs show NRE (Null Reference Exception). Loading from save file results in regular crashing but not at a specific point.

Game Version:
Steam Public
Platform:
Windows

How would you rate the customer service you received?

Satisfaction mark by doubledgedboard 8 years ago

Add a comment about quality of support you received (optional):

Avatar
doubledgedboard

Can't edit my post? WTF? Great bug tracker...


Here's the crash log output_log.txt

Avatar
doubledgedboard

Note I had been playing at 50% speed, tried switching back to 100% no change.


Also tried Verify Game Cache, Uninstall + Reinstall, and New Save Game. Still freezes.


Currently unable to progress past lvl7 due to this. Furthest I've gotten is ~150/180 killed, and then a freeze. This is EXTREMELY frustrating.

Avatar
doubledgedboard

Updated to latest nVidia drivers (with a DDU-cleaned uninstall first)... still freezes. Attached another output log. output_log.txt

Avatar
anonymous
  • Completed - Next Patch

Hey doubledgedboard,


Thanks for the comprehensive report, we've isolated the issue and it should be fixed in an upcoming hotfix.

Avatar
doubledgedboard

Hey thanks Cian,


What's your cycle time like? Should I expect it soon, or is there a proper place to watch for when hotfixes get released? I noticed you don't always post them on the announcements page.

Avatar
anonymous

Expect it tomorrow or Friday, we are adding the last few features

Avatar
doubledgedboard

Great! Much thanks to you and the team!

Avatar
anonymous
  • Completed - Resolved
Avatar
doubledgedboard

Hey Cian,


Just played Level 7 again with the latest update (assuming that this fix went out with whatever update I downloaded from Steam today...)


Still getting a freeze. Here's my output log. Don't see any NREs but there are a few suspect lines at the bottom.


output_log.txt


I'm on a system with 6 physical cores (12 logical), 32gb ram, and an 8gb ram GTX1080, so I haven't suspected memory issues up to this point, but I will try this level again after turning all the settings down and see if that helps.

Avatar
doubledgedboard

Sigh. Definitely not memory. Lowered to 'Low' texture resolution. Monitored memory usage with performance GUI. Sat at ~1100 MB out of 8000, and still froze.


Here's output log.


output_log.txt