Hello, this is crashing upon startup for me. About one minute in, or when dialogue first starts: 'Welcome...' *crash*. I'm opting to post this now because the other resolved issues seem to be due to taking out a second monitor, which I don't have.
I've put some of the bug info below.
OSX, Sierra, 27-inch (2560x1440)
NVIDIA GeForce GTX 660M 512 MB
2.9 GHz Intel Core i5
16 GB 1600 MHz DDR3
NVIDIA GeForce GTX 660M 512 MB
Game crashes on startup showing nothing but a black screen. I tried removing my second monitor. This made no change. I have also verified the local game cash in steam several times. Still no change.
Screen Shot 2016-12-15 at 15.27.33.png
My hardware and software version are in the attached screen shots. I have also attached the log files. I game version is the latest from steam.
Hi,
I'm on OS X. Here are my specs:
I remember playing the game and the Heart of Gold Expansion on 10.9.5 and everything worked perfectly. I recently updated to El Captitan and saw the new Crucible Update and was very interested in trying it. When I launch the game I get weird artifacts on my screen:
After a few seconds everything is back to normal. I decided to play the campaign again but when I launch the first level (1 - Awakening) the game just gets stuck and all I see is:
and a short part of the audio is looped. I tried to disconnect my secondary monitor because I read this might help but it basically leads to the same issues I described. I'm including my log file Player.log
Hope this can be fixed soon
Best Regards
Marcel Schulz
I cannot start the first level, I get the following screen:
No loading indicators appear or anything. First time trying to play the game. I am on OSX Sierra 10.12.1.
System report of my Mac:
Model Name: MacBook Pro
Model Identifier: MacBookPro11,3
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
NVIDIA GeForce GT 750M:
Chipset Model: NVIDIA GeForce GT 750M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 2048 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fe9
Revision ID: 0x00a2
ROM Revision: 3776
Automatic Graphics Switching: Supported
gMux Version: 4.0.8 [3.2.8]
Metal: Supported
games launches, can select parameters then the intro screen , full bar then stuck, hand no moves & OSX says application not responding
Thanks for the report. I can see a potential bug in the log there. Unfortunately it may be with a third party piece of software we use. I'll contact their support today and try to turn this around quickly.
In the mean-time - It looks like the root cause is that it thinks part of the game is running on your inbuilt Intel GPU, and not your more powerful Nvidia GPU. Try closely following this guide here: http://brightrockgames.userecho.com/topics/1096-missing-invisible-or-laggy-ui/
Edit: Added log file.
I'm having the same issue. Identical screen, looping sound. War for the Underworld 1.5/Underlord Edition via Steam.
MacBook Pro Retina, Mid 2012
macOS Sierra 10.12.2
Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
NVIDIA GeForce GT 650M:
Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
Automatic Graphics Switching: Supported
gMux Version: 3.2.19 [3.2.8]
Metal: Supported
I remember someone had a similar issue on OSX
[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
( https://github.com/Homebrew/homebrew-core/issues/2869 )
Also on OSX 10.12.1 Sierra, but it fixed itself after an OS Update.
Maybe an update to 10.12.2 (newest), could help?
Hello guys,
I merged some duplicates into this report as all show the same characteristic:
- Crashes caused by a bug of chromium engine (used by our UI middleware CoherentUI) on OSX Sierra 10.12.1 and 10.12.2
([warn] kq_init: detected broken kqueue; not using.: Undefined error: 0)
We raised a bug report at our middleware vendor and hope to get support on this issue soon.
So we need to wait for a third party support.
Sorry for all inconvenience and thank you in advance for your patience.
Cheers
Scott,
Thanks for getting back to me. I'm actually away from my computer for a month but will do this when I get back.
Stefan,
Thanks for letting me know. Will you post updates somewhere?
Cheers,
Jack
Scott,
Thanks for getting back to me. I'm actually away from my computer for a month but will do this when I get back.
Stefan,
Thanks for letting me know. Will you post updates somewhere?
Cheers,
Jack
You should get updates via email automatically as we progress this ticket. :)
Hello Paulevans,
we are sorry for such inconvenience and you are not the only one with this issue.
We are waiting for third party support from our UI middleware vendor.
However if you not want to wait for a fix and you just got the game it is possible to refund it on steam store if you played less than 2 hours.
A fix will come for sure but might take a while as it depends on a third party.
I am merging your report into the existing thread.
ok thanks for the quick reply, I'm happy to wait for a fix, as the game looks so good & reminds me of an old fav dungeon keeper & dungeon keeper II .... these were epic games in their time.
I just realize that some of you get this crash when starting the camapign.
We suspect it is caused by the video cutscene trying to play.
We have added am option to disable video cutscenes in a recent hotfix to bypass this problem:
http://brightrockgames.userecho.com/topics/1680-game-freeze-starting-campaign-mode/#comment-7853
In case the game crashes when you start either campaign, can you try if disabling cutscenes allows you to play the campaigns?
Activate this checkbox: http://imgur.com/a/DylI6
It is no perfect solution and swe still need to find the root cause with thrid party help,
but would at least help you to keep going for now.
Cheers
Game proceeds nomally, 'til i klick in campaign mode "play" to start the first chapter. Game freezes.
Sandbox Mode seems to function.
Mac OS 10.12.1
Ram 8GB
CPU 2,6 Ghz Intel Core i7
Gfx
NVIDIA GeForce GT 650M 1024 MB
Intel HD Graphics 4000 1536 MB