OSX crashes on startup - bug report

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jjjflanagan
  • Views 14,640
  • updated
  • Completed - Resolved

Hello, this is crashing upon startup for me. About one minute in, or when dialogue first starts: 'Welcome...' *crash*. I'm opting to post this now because the other resolved issues seem to be due to taking out a second monitor, which I don't have.


I've put some of the bug info below.


OSX, Sierra, 27-inch (2560x1440)

NVIDIA GeForce GTX 660M 512 MB

2.9 GHz Intel Core i5

16 GB 1600 MHz DDR3

NVIDIA GeForce GTX 660M 512 MB


Player.log

Game Version:
Steam Public
Platform:
OS X
Duplicates 5
Game hangs up after klicking on "play" in Campaign Mode
player.log

Game proceeds nomally, 'til i klick in campaign mode "play" to start the first chapter. Game freezes.

Sandbox Mode seems to function.


Mac OS 10.12.1

Ram 8GB

CPU 2,6 Ghz Intel Core i7

Gfx

NVIDIA GeForce GT 650M 1024 MB
Intel HD Graphics 4000 1536 MB


Crash on Start Up Mac OS

Game crashes on startup showing nothing but a black screen. I tried removing my second monitor. This made no change. I have also verified the local game cash in steam several times. Still no change.

Screen Shot 2016-12-15 at 15.27.33.png

Player.log

My hardware and software version are in the attached screen shots. I have also attached the log files. I game version is the latest from steam.


Hi,I'm on OS X. Here are my specs: I remember...

Hi,

I'm on OS X. Here are my specs:

Image 2156


I remember playing the game and the Heart of Gold Expansion on 10.9.5 and everything worked perfectly. I recently updated to El Captitan and saw the new Crucible Update and was very interested in trying it. When I launch the game I get weird artifacts on my screen:



Image 2157


After a few seconds everything is back to normal. I decided to play the campaign again but when I launch the first level (1 - Awakening) the game just gets stuck and all I see is:



Image 2158


and a short part of the audio is looped. I tried to disconnect my secondary monitor because I read this might help but it basically leads to the same issues I described. I'm including my log file Player.log


Hope this can be fixed soon


Best Regards

Marcel Schulz

Cannot start first level on OSX

Player.log

I cannot start the first level, I get the following screen:

No loading indicators appear or anything. First time trying to play the game. I am on OSX Sierra 10.12.1.


System report of my Mac:

Model Name: MacBook Pro

Model Identifier: MacBookPro11,3

Processor Name: Intel Core i7

Processor Speed: 2.6 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB


NVIDIA GeForce GT 750M:

Chipset Model: NVIDIA GeForce GT 750M

Type: GPU

Bus: PCIe

PCIe Lane Width: x8

VRAM (Total): 2048 MB

Vendor: NVIDIA (0x10de)

Device ID: 0x0fe9

Revision ID: 0x00a2

ROM Revision: 3776

Automatic Graphics Switching: Supported

gMux Version: 4.0.8 [3.2.8]

Metal: Supported

Application not responding - OSX

remotecache.vdf

Player.log

Mac Pro.spx


games launches, can select parameters then the intro screen , full bar then stuck, hand no moves & OSX says application not responding

Pinned replies
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0
anonymous
  • Answer
  • Completed - Next Patch

Hey all, 


We will be pushing an update in the next few days which has fixed this issue. Please get back to us once you have updated if you still experience the crash

Replies 24
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0
mr zimm

Can confirm, was able to start the first mission in the campaign after disabling the cutscenes!

Thank you for the hotfix, I look forward to seeing the cutscenes, but I greatly appreciate being able to start in on some of the missions.

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1
Stefan Furcht Programmer

Glad to hear and thanks for reporting back!

You are only missing 4 cutscenes of this kind: a start and an ending cutscene of each of both campaigns.
All other scenes are in-game or in-campaign-menu I don't like to spoil but can say most things are done in a way that should work for you which are not disabled by this option.

Enjoy :)

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1
Stefan Furcht Programmer

Can everyone else confirm or deny that their issue is quick fixed / the game does not crash when cutscenes are disabled?
Or is anyone having still a crash issue when they are disabled?

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0
Niels Christian Ørgaard

@Stefan - I think so.


Just ran the game for the first time on my mac. After initially crashing so hard it took down the Steam Client too, it managed to run until entering a campaign. Tried a few times, no success.


Disabled cut-scenes and tried again - made it into the campaigns, and through the first one with no issues.

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0
jjjflanagan

I won't be able to tell until I get home, sorry.

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0
Stefan Furcht Programmer

@Niels This sounds like some good news at least. I hope it keeps working now.
It will likely take a while to get the root cause fixed.

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0
paulevans1

I got to a skirmish game, but you lost the menu screen when you pressed esc, every now n then , pressed esc again and it returned. I didn't try campaign games. sorry

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0
Niels Christian Ørgaard

@Stefan I just tried again - the game crashed hard again during the initial loading, but when it passes that, it's able to run OK and let me progress in the campaign.

Tomorrow will try a few things again.


Note: I suspect the early crashing I'm experiencing is then unrelated to whatever causes the game to stall at cutscenes.

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0
Stefan Furcht Programmer

I suspect similar problems.
The cutscenes are an hard crash issue on most OS X systems, while the other issue comes with our UI middleware and the version of the Chromium engine it uses which may or may not lead to a crash on certain OSX 10.12 Sierra systems.
However some systems seem to be not impacted by the latter (eg. our managing director has no issues on his Mac).
So we got actually two separate issues as it looks.
We may find a way to resolve the cutscenes problem, but we need third party help for the Chromium engine problem.

I am just glad that you can still play even though with major difficulties.

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0
jjjflanagan
Quote from Stefan Furcht

Can everyone else confirm or deny that their issue is quick fixed / the game does not crash when cutscenes are disabled?
Or is anyone having still a crash issue when they are disabled?

Has there been any update on this?


BTW I tried the fix, but I don't even get to a menu at the minute, it crashes as soon after the first loading screen and I get some sound (sort-of wind howling).


Jack


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