OSX crashes on startup - bug report

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jjjflanagan
  • Views 17,870
  • updated
  • Completed - Resolved

Hello, this is crashing upon startup for me. About one minute in, or when dialogue first starts: 'Welcome...' *crash*. I'm opting to post this now because the other resolved issues seem to be due to taking out a second monitor, which I don't have.


I've put some of the bug info below.


OSX, Sierra, 27-inch (2560x1440)

NVIDIA GeForce GTX 660M 512 MB

2.9 GHz Intel Core i5

16 GB 1600 MHz DDR3

NVIDIA GeForce GTX 660M 512 MB


Player.log

Game Version:
Steam Public
Platform:
OS X
Duplicates 5
Game hangs up after klicking on "play" in Campaign Mode
player.log

Game proceeds nomally, 'til i klick in campaign mode "play" to start the first chapter. Game freezes.

Sandbox Mode seems to function.


Mac OS 10.12.1

Ram 8GB

CPU 2,6 Ghz Intel Core i7

Gfx

NVIDIA GeForce GT 650M 1024 MB
Intel HD Graphics 4000 1536 MB


Crash on Start Up Mac OS

Game crashes on startup showing nothing but a black screen. I tried removing my second monitor. This made no change. I have also verified the local game cash in steam several times. Still no change.

Screen Shot 2016-12-15 at 15.27.33.png

Player.log

My hardware and software version are in the attached screen shots. I have also attached the log files. I game version is the latest from steam.


Hi,I'm on OS X. Here are my specs: I remember...

Hi,

I'm on OS X. Here are my specs:

Image 2156


I remember playing the game and the Heart of Gold Expansion on 10.9.5 and everything worked perfectly. I recently updated to El Captitan and saw the new Crucible Update and was very interested in trying it. When I launch the game I get weird artifacts on my screen:



Image 2157


After a few seconds everything is back to normal. I decided to play the campaign again but when I launch the first level (1 - Awakening) the game just gets stuck and all I see is:



Image 2158


and a short part of the audio is looped. I tried to disconnect my secondary monitor because I read this might help but it basically leads to the same issues I described. I'm including my log file Player.log


Hope this can be fixed soon


Best Regards

Marcel Schulz

Cannot start first level on OSX

Player.log

I cannot start the first level, I get the following screen:

No loading indicators appear or anything. First time trying to play the game. I am on OSX Sierra 10.12.1.


System report of my Mac:

Model Name: MacBook Pro

Model Identifier: MacBookPro11,3

Processor Name: Intel Core i7

Processor Speed: 2.6 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB


NVIDIA GeForce GT 750M:

Chipset Model: NVIDIA GeForce GT 750M

Type: GPU

Bus: PCIe

PCIe Lane Width: x8

VRAM (Total): 2048 MB

Vendor: NVIDIA (0x10de)

Device ID: 0x0fe9

Revision ID: 0x00a2

ROM Revision: 3776

Automatic Graphics Switching: Supported

gMux Version: 4.0.8 [3.2.8]

Metal: Supported

Application not responding - OSX

remotecache.vdf

Player.log

Mac Pro.spx


games launches, can select parameters then the intro screen , full bar then stuck, hand no moves & OSX says application not responding

Pinned replies
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0
anonymous
  • Answer
  • Completed - Next Patch

Hey all, 


We will be pushing an update in the next few days which has fixed this issue. Please get back to us once you have updated if you still experience the crash

Replies 24
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0
Scott Richmond Programmer & Producer
  • Accepted
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0
Scott Richmond Programmer & Producer

Thanks for the report. I can see a potential bug in the log there. Unfortunately it may be with a third party piece of software we use. I'll contact their support today and try to turn this around quickly.


In the mean-time - It looks like the root cause is that it thinks part of the game is running on your inbuilt Intel GPU, and not your more powerful Nvidia GPU. Try closely following this guide here: http://brightrockgames.userecho.com/topics/1096-missing-invisible-or-laggy-ui/

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0
Mathew Whitney

Player.log

Edit: Added log file.


I'm having the same issue. Identical screen, looping sound. War for the Underworld 1.5/Underlord Edition via Steam.


MacBook Pro Retina, Mid 2012

macOS Sierra 10.12.2


Model Name: MacBook Pro

Model Identifier: MacBookPro10,1

Processor Name: Intel Core i7

Processor Speed: 2.3 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 8 GB


NVIDIA GeForce GT 650M:

Chipset Model: NVIDIA GeForce GT 650M

Type: GPU

Bus: PCIe

PCIe Lane Width: x8

VRAM (Total): 1024 MB

Vendor: NVIDIA (0x10de)

Device ID: 0x0fd5

Revision ID: 0x00a2

ROM Revision: 3688

Automatic Graphics Switching: Supported

gMux Version: 3.2.19 [3.2.8]

Metal: Supported


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0
Stefan Furcht

I remember someone had a similar issue on OSX
[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
( https://github.com/Homebrew/homebrew-core/issues/2869 )
Also on OSX 10.12.1 Sierra, but it fixed itself after an OS Update.
Maybe an update to 10.12.2 (newest), could help?

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0
Stefan Furcht
  • Pending Third Party

Hello guys,
I merged some duplicates into this report as all show the same characteristic:
- Crashes caused by a bug of chromium engine (used by our UI middleware CoherentUI) on OSX Sierra 10.12.1 and 10.12.2
([warn] kq_init: detected broken kqueue; not using.: Undefined error: 0)

We raised a bug report at our middleware vendor and hope to get support on this issue soon.
So we need to wait for a third party support.
Sorry for all inconvenience and thank you in advance for your patience.
Cheers

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0
jjjflanagan

Scott,


Thanks for getting back to me. I'm actually away from my computer for a month but will do this when I get back.


Stefan,


Thanks for letting me know. Will you post updates somewhere?


Cheers,

Jack

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0
Scott Richmond Programmer & Producer
Quote from jjjflanagan

Scott,


Thanks for getting back to me. I'm actually away from my computer for a month but will do this when I get back.


Stefan,


Thanks for letting me know. Will you post updates somewhere?


Cheers,

Jack

You should get updates via email automatically as we progress this ticket. :)

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0
Stefan Furcht
  • Pending Third Party

Hello Paulevans,
we are sorry for such inconvenience and you are not the only one with this issue.
We are waiting for third party support from our UI middleware vendor.
However if you not want to wait for a fix and you just got the game it is possible to refund it on steam store if you played less than 2 hours.
A fix will come for sure but might take a while as it depends on a third party.
I am merging your report into the existing thread.

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1
paulevans1

ok thanks for the quick reply, I'm happy to wait for a fix, as the game looks so good & reminds me of an old fav dungeon keeper & dungeon keeper II .... these were epic games in their time.

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0
Stefan Furcht

I just realize that some of you get this crash when starting the camapign.
We suspect it is caused by the video cutscene trying to play.
We have added am option to disable video cutscenes in a recent hotfix to bypass this problem:
http://brightrockgames.userecho.com/topics/1680-game-freeze-starting-campaign-mode/#comment-7853

In case the game crashes when you start either campaign, can you try if disabling cutscenes allows you to play the campaigns?
Activate this checkbox: http://imgur.com/a/DylI6

It is no perfect solution and swe still need to find the root cause with thrid party help,
but would at least help you to keep going for now.

Cheers


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