Stuck on loading screen *any map or mission*

Avatar
RavenZahadoom
  • Views 12 926
  • mis à jour
  • Completed - Resolved

Steam did a auto update of the game today (19mb or so) since then none of the levels or maps load, stuck at the loading screen with about 2-3% of the load bar full, waited over 10 mins and nothing. Game is therefore as of now unplayable for me.

Game Version:
Steam Public
Platform:
Windows

Comment évalueriez-vous le service client qui vous a répondu ?

Note de satisfaction par RavenZahadoom il y a 9 ans

Ajoutez un commentaire sur la qualité de l'assistance que vous avez reçue (optionnel):

Réponses 16
Avatar
0
Stefan Furcht

This sounds hilarious and interesting!
But glad you found a work around :)

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved

Ahhh that's great news Raven, good to hear the game's working and we honestly wouldn't have anticipated that, extremely inconvenient timing on the updates for sure!


I'll make sure this is passed on to Unity and they're made aware of this fault, it usually takes a little while to get a response from them so I'll mark this as complete for now but rest assured we'll get the news to them. Thanks a lot! :)


Lee

Avatar
1
RavenZahadoom

Thanks for the effort I tried the beta but it didn't work... but seen as you put in the effort I wanted to do that same... then it hit me... look at that log file again... look where the exception is... time zone. I'm in Turkey this year they got rid of daylight saving so they stay on summer time year round, because of this windows pushed out a timezone update to windows (from my installed updates log):

October, 2016 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB3192403)

Installation date: ‎01/‎11/‎2016 23:02
Installation status: Successful


Same day as your update... got me thinking it used to be +2 GMT istanbul but now its +3GMT istanbul and no longer has the enable daylight saving option... got a few other unity games on the PC so decided to test... 2d games run fine but NONE of the 3d games work!!! Bingo? the update adds a new timezone unity has no idea about and so gets stuck like "this does not compute!! error error I'll try again.. but no this does not compute there is no such thing as +3GMT istanbul".


Changed the time zone and the game works! as do all other 3d unity games. So this is not a WftO bug this is a unity bug although created in part by MS and mostly the Turkish government lol :P


I ask this of you guys... please talk to unity about this... can be repeated on all 3d unity games I have, need to patch to work with the KB3192403 windows update, otherwise pretty soon no one in Turkey will be able to play untiy 3D games. Please try on your end, install windows update, change timezone to istanbul and see if you can play the game??


I hope I have found the real problem so please get back to me on this, although I have a work around I would still like to know if something else strange is happening with my windows time zone settings.

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
Citation de Lee "Noontide" Moon

Just had a thought while I was driving back home. Perhaps if I upload the previous patch to a beta branch that you can opt into it might force Steam to redownload some files it would otherwise ignore. I can't say whether it would work though because It's difficult to say how exactly steam went wrong when downloading.


But either way that should just be exactly the same size as the patch that went just before.

Alright you might be able to give that a shot now by opting into the previous build beta. :)

Avatar
0
Lee "Noontide" Moon Designer & Community Manager

Just had a thought while I was driving back home. Perhaps if I upload the previous patch to a beta branch that you can opt into it might force Steam to redownload some files it would otherwise ignore. I can't say whether it would work though because It's difficult to say how exactly steam went wrong when downloading.


But either way that should just be exactly the same size as the patch that went just before.

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
Citation de RavenZahadoom

OK so restarting the PC didn't help, btw just noticed something when I start the game and get to the starting menu the there is no "welcome back underlord" diaolog... related?


Anyway this game is dead for me now I guess, not gona waste bandwidth on redownloading this when I can buy something else, download and play that without bugs (hopely).

Sorry to hear that, honestly from this side it sounds like Steam messed up the update and has corrupted a file somehow, all the exceptions in the output log are pointing towards the Unity Engine which operates below WFTO and as such it's not our code that is at fault.


However the vast range of exceptions that are occuring and the lack of coherency in them other than all being Unity related would certainly point towards corrupted files. The only solution we could expect would be to perform a complete reinstall. But I recognize the limitations imposed by your ISP and understand if you're unwilling to download the game again.

Avatar
0
RavenZahadoom

Read reply above

Avatar
0
Lee "Noontide" Moon Designer & Community Manager

Steam splits updates into chunks. The CSV file will have been in a chunk that is approx 20MBs in size. The actual size of the CSV is 4.15MB. With that said I wouldn't have expected it to be that large anyway.

Avatar
0
RavenZahadoom

OK so restarting the PC didn't help, btw just noticed something when I start the game and get to the starting menu the there is no "welcome back underlord" diaolog... related?


Anyway this game is dead for me now I guess, not gona waste bandwidth on redownloading this when I can buy something else, download and play that without bugs (hopely).

Avatar
0
RavenZahadoom

So the CSV file was 19MBs? Hmm ok I will take your word on it... btw looking at general crash troubleshooting the only things I haven't done is restart the PC (which I'm about to do now) and did a full reinstall, but the thing is I may not be able to do that, I currently live in Turkey and internet is not unlimited here, I can't go around redownloading games which I have already downloaded, its not cheap you know. BUt verifying the cache showed no problems and the stuck in loading screen is the same. Lets see if restarting the PC would actually work even if it is still the oldest "I don't wana deal with this" in the IT world (and I don't say that lightly I used to work in IT)


Portail d'assistance aux clients par UserEcho