Restarts computer
Just installed the game. Tried first play through of Campaign and around the first wave of enemy coming in, my computer reboots.
Game Version:
Steam Public
Platform:
Windows
Replies 36
Lee "Noontide" Moon Designer & Community Manager
Hmmm this truly is bizarre, in the absence of obvious hardware faults it's difficult to say what might be happening. If this was a hardware issue as Scott & Stefan surmised then you would expect to see similar results when the PC is placed under strain and as you've demonstrated this appears to not be the case.
One question that hasn't been asked yet is how exactly is your PC rebooting. I.e. Are you seeing a graceful reboot where Windows attempts to shut your programs down one by one or does it simply power down immediately and then start back up? If it's the latter then it would imply that nothing is sending a signal to windows to restart but rather something is causing black screen crash which could still imply hardware faults.
Another hardware test you could run is dumping memtest86 onto removable media and booting it to do a full in-depth test of your memory beyond that which is the Windows diagnostic tools are capable of. You could also try looking for some hard disk diagnostic tools, perhaps straight from the manufacturer as they often offer free tools.
Eliminating a hardware issue would seem to imply some form of Software or OS level issue exists, perhaps an unusual interaction between some other software on your PC and WFTO? It might be worth trying to disable anything else that is running at the time of WFTO and running the game then, or even something deeper in the OS itself. For that I'd suggest the following:
- Ensure all your drivers are up to date including unusual ones like network drivers etc.
- Try everything in this article: General Crash Troubleshooting just in case. Including uninstalling and reinstalling the game entirely.
- Check to see if other Unity based games suffer from similar issues for you
- Disable all other application that are running alongside WFTO and Steam including Anti Virus
- Disable all unnecessary device drivers via the device manager, disable as much as you can until only the bare necessities are running. See if you get the same result.
- As an extreme measure consider a second bootable partition or hard drive with a clean install of Windows just for testing purposes.
Sorry for all this hassle, really wish we could get you in the game but this demonstrates one of the worst aspects of PC Gaming so many moving parts that could interact to create unusual results, now we just have to try and eliminate variables until we find the root cause.
Its a hard reboot, like someone pressing the reset button on the PC while in this game. Playing this game was the first time I saw this happen and the only thing that seems to make this event occur.
Earlier when we where looking at events, the first one logged was that "Origin Web Helper Service". Do you think that is the cause of the reboot or do you think this event is occurring because the system crashed?
I don't think I even had Origin running at the time as this game runs through Steam. Should I maybe try running Origin and have it working then try the game or is this completely unrelated?
In the meantime I will run memtest86 and see what happens there.
Scott Richmond Programmer & Producer
Thanks for running all these tests mate - This is a rare case for us so we've got to cover all the bases. Now that we're more or less confident that you don't have a hardware issue the next best thing we can look at is drivers. Could you please ensure that your GPU drivers are up to date?
Further to that, we're releasing a new hotfix patch by the end of this week. It may cover your issue here.
Thanks for running all these tests mate - This is a rare case for us so we've got to cover all the bases. Now that we're more or less confident that you don't have a hardware issue the next best thing we can look at is drivers. Could you please ensure that your GPU drivers are up to date?
Further to that, we're releasing a new hotfix patch by the end of this week. It may cover your issue here.
I have the GeForce Experience app installed and it reminds me of updates, so I usually stay pretty current. I just got a prompt tonight for a new update to version 375.63. I just installed it tonight. Looking forward to trying that new patch out.
Stefan Furcht Programmer
This is one of the strangest issues we have ever seen.
But what ever is happening here is out of the scope of what our own code can be causing.
However we updated Unity and other middleware since last Patch and we are going to release a new Patch this weekend.
We just hope that this will fix the problem for you (fingers crossed).
Please let us know if it helped, once it is out.
It went live for about 2 hours before we realised a pretty nasty bug had snuck in so the whole thing got rolled back. I'll try and remember to post an update on here for you when the proper patch goes live.
I ran FurMark at the 1440 preset bench test (my max monitor resolution), results: