0
Cannot Replicate

Crashes in game

Vitaliy 3 anos atrás atualizado por Stefan Furcht (Programmer) 3 anos atrás 10

Game crashes while i'm in game.
OS: Windows 10 x64

Ram: 16Gb (4xKingston KHX1600C9D3/4Gb)

CPU: Intel Core i5-3470

GPU: ASUS GTX680-DC2T-2GD5

output_log.txt remote.zip Crash Reports.zip

Game Version:
Steam Public
Platform:
Windows
BOM, ESTOU SATISFEITO
Satisfaction mark by Vitaliy 3 anos atrás
Pending Customer

Hi Vitaliy,


Sorry to hear about your crash we'll do our best to look into it.


Can you confirm for me the circumstances under which the crash occured, what level where you on, what were you doing at the time etc. Although I have had a quick at your output log and it suggests that something was unable to allocate additional memory at some point, not something I'd expect to see on a 16GB rig to be honest. Can you confirm what else was running on your system at the time and perhaps if possible what the memory usage was overall.


Cheers,


Lee

Level 10) The Kenos
All crashes occurring when I capture enemy territories so I can't complit this level.
HW usage: WFTO Game takes ~46-49% CPU ~3500Mb Ram (Whole system ~50-53% CPU, ~11500Mb Ram)
Applications: Chrome, Skype, Total Commander, Notepad++, Steam, ESET Antivirus 6.2

Theory: By the looks of it, his 16gb ram is actually 4 smaller (4gb) blocks working together/in tandem, perhaps WFTO is only recognising / using one of them and maxing that one out (due to only being 4gb), but ignoring the others?

Accepted

Bizzare, this isn't the only report similar to this either. I'm not sure under what scenario your system would be unable to allocate memory to WFTO if there is free memory available. I'll have to pass this to code to review your logs.


Something else that might be handy would be any save file you have for the level, but I'm fairly confident it'll be unrelated to your issue. You can find info on save files here: How to: Locate your save files



+1

Yesterday I was able to complete The Kenos level. Yippee!

This is the last save that I made.

Just in case, before entering WFTO I closed Chrome.

remote.zip

Hi Vitaliy, Can you attach your DXDiag as well for me?


Cheers,


Lee

Under Review

This issue seems quite interesting, because you have 16 GB of RAM, still the crash cause is that the game fails to allocate around 3.2 GB of RAM.

  • DynamicHeapAllocator allocation probe 1 failed - Could not get memory for large allocation 16777216.
  • DynamicHeapAllocator allocation probe 2 failed - Could not get memory for large allocation 16777216.
  • DynamicHeapAllocator allocation probe 3 failed - Could not get memory for large allocation 16777216.
  • DynamicHeapAllocator allocation probe 4 failed - Could not get memory for large allocation 16777216.
  • DynamicHeapAllocator out of memory - Could not get memory for large allocation 16777216!
  • Could not allocate memory: System out of memory!
  • Trying to allocate: 16777216B with 16 alignment. MemoryLabel: STL


  • Memory overview

  • [ ALLOC_DEFAULT ] used: 2611696379B | peak: 0B | reserved: 3424155795B
  • [ ALLOC_TEMP_JOB ] used: 0B | peak: 0B | reserved: 11534336B
  • [ ALLOC_GFX ] used: 65983896B | peak: 0B | reserved: 80740352B
  • [ ALLOC_CACHEOBJECTS ] used: 98496B | peak: 0B | reserved: 10485760B
  • [ ALLOC_TYPETREE ] used: 0B | peak: 0B | reserved: 0B
  • [ ALLOC_PROFILER ] used: 0B | peak: 0B | reserved: 0B
  • [ ALLOC_TEMP_THREAD ] used: 31233B | peak: 0B | reserved: 3244032B
  • Could not allocate memory: System out of memory!
  • Trying to allocate: 16777216B with 16 alignment. MemoryLabel: STL


So I am puzzled why this is.
Any chance you play the game in any compatibility mode which restricts it to behave like a 32bit application which can only address around 3.5 GB RAM?

When searching for similar issues around the web I found someone having the same problem on a different game:
http://steamcommunity.com/app/416160/discussions/0/485622866436928644/#c485622866439514415

Thus can you check if you use "Ultra" Texture Resolution and if so can you try to lower the texture resolution and see if it fixes the issue?

It might be just a temporary problem of the current Unity version we used to build the game, which might fix itself in a future patch.

Cheers



Declined

Closing due to lack of response from customer.

Desenvolvido por UserEcho