Crashes in game
Vitaliy 7 years ago • updated by Stefan Furcht (Programmer) 7 years ago • 10
Game crashes while i'm in game.
OS: Windows 10 x64
Ram: 16Gb (4xKingston KHX1600C9D3/4Gb)
CPU: Intel Core i5-3470
GPU: ASUS GTX680-DC2T-2GD5
Customer support service by UserEcho
Sorry to hear about your crash we'll do our best to look into it.
Can you confirm for me the circumstances under which the crash occured, what level where you on, what were you doing at the time etc. Although I have had a quick at your output log and it suggests that something was unable to allocate additional memory at some point, not something I'd expect to see on a 16GB rig to be honest. Can you confirm what else was running on your system at the time and perhaps if possible what the memory usage was overall.
Level 10) The Kenos
All crashes occurring when I capture enemy territories so I can't complit this level.
HW usage: WFTO Game takes ~46-49% CPU ~3500Mb Ram (Whole system ~50-53% CPU, ~11500Mb Ram)
Applications: Chrome, Skype, Total Commander, Notepad++, Steam, ESET Antivirus 6.2
Theory: By the looks of it, his 16gb ram is actually 4 smaller (4gb) blocks working together/in tandem, perhaps WFTO is only recognising / using one of them and maxing that one out (due to only being 4gb), but ignoring the others?
Bizzare, this isn't the only report similar to this either. I'm not sure under what scenario your system would be unable to allocate memory to WFTO if there is free memory available. I'll have to pass this to code to review your logs.
Something else that might be handy would be any save file you have for the level, but I'm fairly confident it'll be unrelated to your issue. You can find info on save files here: How to: Locate your save files
Yesterday I was able to complete The Kenos level. Yippee!
This is the last save that I made.
Just in case, before entering WFTO I closed Chrome.
Hi Vitaliy, Can you attach your DXDiag as well for me?
Here it is. ;)
This issue seems quite interesting, because you have 16 GB of RAM, still the crash cause is that the game fails to allocate around 3.2 GB of RAM.
So I am puzzled why this is.
Any chance you play the game in any compatibility mode which restricts it to behave like a 32bit application which can only address around 3.5 GB RAM?
When searching for similar issues around the web I found someone having the same problem on a different game:
Thus can you check if you use "Ultra" Texture Resolution and if so can you try to lower the texture resolution and see if it fixes the issue?
It might be just a temporary problem of the current Unity version we used to build the game, which might fix itself in a future patch.
Closing due to lack of response from customer.