[Linux] Black screen then crash

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Panslothda
  • Views 13,564
  • updated
  • Completed - Resolved

I am experiencing a startup Crash on Arch Linux x64.


Double click it in steam i get a black fullscreen window and then 5 seconds later it crashes.

Its the first time that i try to run the Game so it never worked on my current system before.

I tried verifying game data, different Graka driver (newest from arch repo and one half a year ago), reinstalling game and every howto fix that i found with google.


Here is my Player.log .




Game Version:
Steam Public
Platform:
Linux
Replies 14
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Lee "Noontide" Moon Designer & Community Manager
  • Pending Customer

Hi Panslothda,


Sorry to hear about your issue launching the game we'll do our best to get you in as soon as possible though diagnosing issues on Linux can prove difficult sometimes.


I'll be talking to the code team tomorrow and we'll take a look at the log you provided. In the meantime you can have a look at these articles: Startup Crashes, General Crash Troubleshooting and How to: Submit a Bug Ticket


For troubleshooting steps to try and additional information that might be good for us to have.


Cheers,


Lee


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Panslothda

Hi Lee


I read through those articles before i posted :), The startup Crashes Articel features one setion that applies and well.... To install .net framework on Linux... Dunno man ;) That's up to steam i cant really do much manually there.


The General Crash Troubleshooting i followed trough on every step from restarting to reinstalling etc before Posting.


The How to submit a Bug i followed as well, the only thing i didn't include are my Hardware Specs:

x64 Arch Linux (4.7.2-Arch Kernel)

i3-2310M

4 Gigs of Ram

SSD


The only log that gets generated is the Player.log and its always the same when i try to launch the game. I get a unity Folder as well but that one is empty and doesn't have anything inside beside empty sub folders.


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0
Panslothda
Quote from Lee "Noontide" Moon

Hi Panslothda,


Sorry to hear about your issue launching the game we'll do our best to get you in as soon as possible though diagnosing issues on Linux can prove difficult sometimes.


I'll be talking to the code team tomorrow and we'll take a look at the log you provided. In the meantime you can have a look at these articles: Startup Crashes, General Crash Troubleshooting and How to: Submit a Bug Ticket


For troubleshooting steps to try and additional information that might be good for us to have.


Cheers,


Lee


Hey Lee


Did the code team figure anything out?


Sorry if i am stressing you guys over there. Take all the time you need :)

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1
Lee "Noontide" Moon Designer & Community Manager
Quote from Panslothda

Hey Lee


Did the code team figure anything out?


Sorry if i am stressing you guys over there. Take all the time you need :)

Hi Panslothda,


Sorry I'm only just getting around to this tonight (actually at home but we're quite busy)


Unfortunately we're swamped at the moment, I've not really been able to catch anyone to take a look. As soon as someone comes free I'll grab them.

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Panslothda
Quote from Lee "Noontide" Moon

Hi Panslothda,


Sorry I'm only just getting around to this tonight (actually at home but we're quite busy)


Unfortunately we're swamped at the moment, I've not really been able to catch anyone to take a look. As soon as someone comes free I'll grab them.

No problem take your time :) Thanks for the update :D

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Lee "Noontide" Moon Designer & Community Manager
  • Accepted
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Scott Richmond Programmer & Producer
  • Pending Third Party

Hi,


After reviewing the logs and performing our own tests we believe it is due to a 3rd party plugin we use for the UI system. I have contacted their technical support for assistance.

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Panslothda

Oh ok Great thanks alot for the update :) If i can help in any way feel to request whatever you need from my system :D

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MikeCL

Hey, Panslothda,


My name is Mike and I am a Support Engineer at Coherent Labs.


We verified that the game is working properly on a fresh, standard ArchLinux installation. We followed these two guides - https://uvesway.wordpress.com/2015/03/11/how-to-install-arch-linux-on-a-vm-virtualbox/ and https://uvesway.wordpress.com/2015/03/21/how-to-install-arch-linux-on-a-vm-virtualbox-ii/ , to make sure that the environment is as common as possible.


Taking a look at the log that you provided, it appears that the locale of your machine is not set properly. According to the topic here - http://stackoverflow.com/questions/13365125/terminate-on-instance-stdruntime-error-hiphop-php - setting the LANG variable to C before running the game should take care of this. Does that work for you?


If that doesn't help - running Steam from the terminal will provide some more information as it logs inside it while it's running. It will also mention where the minidump and the logs from the crash are saved so that you can check them for any valuable information pointing towards the cause of the crash.


You should also keep in mind that ArchLinux is highly customizable and we cannot account for all the configurations that people might build. It is up to the users to ensure that they have the minimum required environment to be able to run the game.


Regards,

Mike

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Panslothda

(See edit at end)


Hey Mike


I fixed my locale issues in my installation. (turns out KDE package upgrade somehow mixed up a locale so i needed to regenerate them which fixed that issue) No more locale errors :)


Game still doesn't start tough :/


Tried some stuff and player log now only says steam overlay cant load nothing else thats useful. disabling steam overlay doesn't help in any way and setting LANG=C doesn't change a thing either :)


But i got the game working now by just manually starting the game without steam through steamapps folder....



Soooo Game runs now YEY :D Cant start it trough steam but hey i don't complain for me this is fine now and can be closed since i can get it to work. If you guys wanna investigate this further let me know and i am more then happy to try to help but from my side not necessary at all.


So thanks a bunch for the help and everything. outstanding Customer Service :T





EDIT:


Soooo turns out i just get a splash screen i tried to start the game and it showed me the loading screen with loading all the way through then crashing.... Weeeell honestly it doesn't matter for me anymore. I will just wait with playing the Game till i have a Windows PC again. To much of a hassle on my Arch Machine. If you guys want to investigate this further be my guest and i would be happy to help but for me it doesn't matter that much anymore :)


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