macbook 2016

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the game can't be run correctly with my macbook2016 on steam


Game Version:
Steam Public
Platform:
OS X
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Stefan Furcht Programmer
  • Under Review

Hello Fabrice,
first off sorry for all inconvenience you got.
This sounds very unusual, since we tested the game on a much older Macbook and it runs fine, we just confirmed again it runs on our Test-Macbook some minutes ago.
So this looks like a system specific problem.
To get a deeper insight what the cause is we need your Player log files.
Can you read https://forum.subterraneangames.com/threads/please-read-how-to-report-a-bug.4689/#post-51529
and upload your Player.log and crash dump if any as described to this thread.
This will allow us to take a look what did go wrong on your end.

Thank you






Avatar
fabrice
Quote from Stefan Furcht

Hello Fabrice,
first off sorry for all inconvenience you got.
This sounds very unusual, since we tested the game on a much older Macbook and it runs fine, we just confirmed again it runs on our Test-Macbook some minutes ago.
So this looks like a system specific problem.
To get a deeper insight what the cause is we need your Player log files.
Can you read https://forum.subterraneangames.com/threads/please-read-how-to-report-a-bug.4689/#post-51529
and upload your Player.log and crash dump if any as described to this thread.
This will allow us to take a look what did go wrong on your end.

Thank you






Player.log

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Stefan Furcht Programmer

Hello again,
it looks like there could be a linking problem with the host process of our UI middleware (Coherent UI) on your system.

[3976:1291:INFO:UIContentClient.cpp(74)] GPU info collected in gpu-process process: 
[3976:1291:INFO:UIContentClient.cpp(79)] Main GPU vendor 32902 device 6430
[Coherent Browser] (Warning) PID: 3974 | -1 04:26:33.451706 Version number mismatch detected between the Coherent UI dynamic library and host executable! Host is 9825 and dynamic library is 9824.


But to make sure it is an issue of the software and not just a corrupted file, can you please verify integrity of your game files?
See how to do this here:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
(in case you did not try yet)



Does it help/fix the problem for you?



Avatar
fabrice
Quote from Stefan Furcht

Hello again,
it looks like there could be a linking problem with the host process of our UI middleware (Coherent UI) on your system.

[3976:1291:INFO:UIContentClient.cpp(74)] GPU info collected in gpu-process process: 
[3976:1291:INFO:UIContentClient.cpp(79)] Main GPU vendor 32902 device 6430
[Coherent Browser] (Warning) PID: 3974 | -1 04:26:33.451706 Version number mismatch detected between the Coherent UI dynamic library and host executable! Host is 9825 and dynamic library is 9824.


But to make sure it is an issue of the software and not just a corrupted file, can you please verify integrity of your game files?
See how to do this here:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
(in case you did not try yet)



Does it help/fix the problem for you?



I did it but it changed nothing

Avatar
fabrice
Quote from Stefan Furcht

Hello again,
it looks like there could be a linking problem with the host process of our UI middleware (Coherent UI) on your system.

[3976:1291:INFO:UIContentClient.cpp(74)] GPU info collected in gpu-process process: 
[3976:1291:INFO:UIContentClient.cpp(79)] Main GPU vendor 32902 device 6430
[Coherent Browser] (Warning) PID: 3974 | -1 04:26:33.451706 Version number mismatch detected between the Coherent UI dynamic library and host executable! Host is 9825 and dynamic library is 9824.


But to make sure it is an issue of the software and not just a corrupted file, can you please verify integrity of your game files?
See how to do this here:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
(in case you did not try yet)



Does it help/fix the problem for you?



for information this is my macbook : http://www.apple.com/macbook/


Avatar
Stefan Furcht Programmer

Hello Fabrice,
Can you add the OSX version you use?
Technically what your screenshot shows is very strange.
The version number is put in static HTML, there is (normally) no way it could repeat itself on screen unless there goes something utterly wrong.
So far we struggle to realize what could causing this.
We might need to contact the Vendor of our UI plugin to get support for this issue.

Avatar
Sebastian

I have exactly the same problem showing up on the home screen when I open the game. The game was purchased via Steam and I'm running the latest OSX on the latest Macbook 2016. Please help!

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Jan - Eric Merzel
  • Accepted

accepting for visibility to the code team

Avatar
fabrice
Quote from Stefan Furcht

Hello Fabrice,
Can you add the OSX version you use?
Technically what your screenshot shows is very strange.
The version number is put in static HTML, there is (normally) no way it could repeat itself on screen unless there goes something utterly wrong.
So far we struggle to realize what could causing this.
We might need to contact the Vendor of our UI plugin to get support for this issue.

it's el capitan