Game crashes display driver after winning map

elsarild

6 years ago
updated 6 years ago
Completed - Resolved

Just downloaded the game fresh after seeing 2.0 got released.

I finished the first mission, but as soon as i had won and the game went to the win screen, both monitors goes black and never recovers. The audio continues playing in the background, and as far as I could tell runs fine, however a forced reboot is necessary to solve this issue. After rebooting I went on to mission 2, played it, and as soon as I had won, the screen goes black again.

No crash log as the game never technically crashed. Nvidia drivers are up to date and this issue is, as of yet, exclusive to WFTO

This was in my Windows Event viewer: https://imgur.com/a/TdsBy38 Even though it says the drivers recovered, they never do.

Operating System
   Windows 10 Pro 64-bit
CPU
   Intel Core i7 4790K @ 4.00GHz
RAM
   16,0GB Dual-Channel DDR3 @ 793MHz (9-9-9-24)
Motherboard
   MSI Z97S SLI Krait Edition (MS-7922) (SOCKET 0)
Graphics
   4095MB NVIDIA GeForce GTX 970 (EVGA)

Game Version:

Steam Public

Platform:

Windows

Replies 17

Oldest first
Newest first Oldest first

6 years ago

The health of my hardware isn't really in question.

I'm running less demanding games, more demanding games and everything in between, there are no issue with any other games, unity or not, and there are no system crashes during any other activity. All drivers are concurrent, as is my BIOS, and my event log is pretty much clean as a whistle, barring the ones where the display Driver dies in this exact spot in WFTO.

The BIOS throwing errors is because of an improper shutdown of a specific USB device, I have since disconnected it.

Reply Link

anonymous

This isn't replicable on any of the machines we have available to us. Without any way to reproduce it we can't find the cause.

Simply finishing the level doesn't cause issue on any of those machines.

I would consider using DDU[http://www.guru3d.com/files-details/display-driver-uninstaller-download.html] to attempt a fresh install

I understand it's not possible to solve if you can't replicate it.

But as I said iwas able to finish a level with the settings turned off listed above, I'll let you know if this is a permenent solution or if the issue continues after a few more levels.

If disabling those option has improved the situation then we will take a look but its unlikely we will be able to fix it

I've now finished 6 missions, including going in and out of the pet dungeon without a single crash. Considering the crash before was a 95% guarantee before disabling those 2 settings, I'd say that disabling them fixes the issue.

6 years ago
Completed - Resolved

It's worrying that those settings cause a crash but we will update the crash docs to reflect this

Scott Richmond Programmer & Producer