How to: Submit a Bug Ticket
Last modified:
Hello there!
If you're reading this the chances are you've encountered a bug or need help with an issue you're suffering from in War for the Overworld. Fortunately for you we're here to help!
We have an excellent turnaround time on bugs that are well-reported to ensure your issue gets seen to and resolved as soon as possible we need as much information as possible from you.
This article will contain a list of everything you can provide us to make this process as smooth as possible.
If you use a non-debian Linux distro we will be limited in the support we can offer. We recommend Ubuntu for the optimal Linux experience.
Core Information
- Specify your platform
- OS (Windows, Mac, Linux)
- Version (XP, 7, Ubuntu, Lion, etc)
- 64/32bit
- Ram
- CPU
- GPU
- Specify the build you are using (there will be a timestamp visible on the main menu)
- Include as much information as possible (what map you were on, screenshots, videos, etc)
- Include an output log, crash report or launcher log as required (see below for info)
- Only post one bug per report
- Only post bug reports in the Bug Tracker
- Specify any troubleshooting steps you've already undertaken
- Search the Bug Tracker for any similar or identical open reports, if one exists comment there instead of opening a new ticket
Posting Output Logs
C:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\WFTOGame_Data\output_log.txt
~/Library/Logs/Unity/Player.log
~/.config/unity3d/Subterranean Games/War For The Overworld/
Posting Save Files
Windows
C:\Program Files (x86)\Steam\userdata\Your User ID\230190\remote
~/Library/application support/steam/userdata/Your User ID/230190/remote
~/.local/share/Steam/userdata/userdata/Your User ID/230190/remote
Posting Crash Reports
Windows
C:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\YYYY-MM-DD_hhmmss
Open ~/Library/Logs/Unity/
${HOME}/.config/unity3d/Subterranean Games/War For The Overworld/
Posting Launcher logs
Windows
C:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\
Open ~/Library/Logs/Unity/
${HOME}/.config/unity3d/Subterranean Games/War For The Overworld/
Uploading files and images
You may upload files and images using the toolbar provided with bug description, as shown below: