Can't place artworks properly

Avatar
beatrix
  • Views 292
  • updated
  • Under Review

I can no longer place artworks on both sides of a wall. sorry the pictures are so gigantic but it now registers the art on the inside wall as a collision?

Image 9289

Image 9290
Version:
1.0.33.0
Platform:
Xbox Series X
Store:
Xbox Store
Replies 4
Avatar
0
Glo Customer Support
  • Under Review

Hey beatrix! 

Ah yeah that's strange! Don't worry about gigantic pictures, makes it easier for us to see what's going on haha. I will send this over to the team, but before I do, could you please generate a debug file for us? 

Debug files provide critical information that may help us identify and fix issues that you report to us. In most cases we will ask you to provide these key files

These files contain:

  • A Save Game made at the moment the command is inputted
  • Your 3 most recent autosaves
  • Your progression data (The Player Profile)
  • A log file containing outputs from the game's debug tools
  • A screenshot taken of the state of the game when the input is given

All data is anonymised.

Step by Step

While the game is running, and as recent to the issue as possible (ideally with it currently ongoing)

  1. Pause the Game
  2. Input Ctrl + Shift + F7, this will generate your debug files
  3. Locate your Debug .zip Files, these will be located at:
    1. C:\Users\{User Name}\AppData\LocalLow\Brightrock Games\Galacticare
    2. Your debug files will be in zip file named "Galacticare Debug Save" plus the time and date the files were generated

Please note that generating these files can take up to a minute depending on your machine's hardware.


Thank you!
- G

Avatar
0
beatrix

I am on xbox is there a way for me to do that there?

Avatar
0
Glo Customer Support

Ah my apologies Beatrix! Not sure how I missed that you're on Xbox! I'll send the ticket over to the team regardless and in the meantime see if I can get some answers for you. Thanks for your patience!

- G

Avatar
0
Glo Customer Support

Hey beatrix!

It looks like there may be a visual bug, however the team haven't been able to recreate the issue on their end. Are you able to capture this happening in game from your xbox and sending that our way? It may be easier for them to pinpoint the issue if they can see it happening in action!

Thanks again for your patience!
- G



Customer support portal powered by UserEcho