Consultants not unlocking

Avatar
Yuhan Lim
  • Views 549
  • обновлен
  • Fixed - Upcoming Patch

I've played up to Level 5 and only 1 consultant is consistantly unlocking - the Tenki guy.

Twiggy pop isn't unlocking and is not available to bring into the game in later levels despite her planet being at 5 stars and the story complete. Same with the Vizyr(?) one in the big vegetable level. The galaxy was also not carrying over the loamite unlocked objects from level to level, and until I turned off steam cloud saves, wasn't actually saving my prior game progress.

I have the latest DLC, but only just got the game.

Version:
1.2.1+3d4f4bf772
Platform:
Windows PC
Store:
Steam
Ответы 5
Avatar
0
Glo Customer Support
  • Under Review

Hey Yuhan Lim!

Thanks so much for bringing this to our attention! Are you able to send a screenshot or video of some of the issues so I can send this over to the team? Additionally, it would be helpful if you could generate a debug file so the team can pinpoint the issue quicker! Info below: 

Debug files provide critical information that may help us identify and fix issues that you report to us. In most cases we will ask you to provide these key files

These files contain:

  • A Save Game made at the moment the command is inputted
  • Your 3 most recent autosaves
  • Your progression data (The Player Profile)
  • A log file containing outputs from the game's debug tools
  • A screenshot taken of the state of the game when the input is given

All data is anonymised.

Step by Step

While the game is running, and as recent to the issue as possible (ideally with it currently ongoing)

  1. Pause the Game
  2. Input Ctrl + Shift + F7, this will generate your debug files
  3. Locate your Debug .zip Files, these will be located at:
    1. C:\Users\{User Name}\AppData\LocalLow\Brightrock Games\Galacticare
    2. Your debug files will be in zip file named "Galacticare Debug Save" plus the time and date the files were generated

Please note that generating these files can take up to a minute depending on your machine's hardware.

Thanks so much!
G

Avatar
0
Yuhan Lim

Galacticare Debug Save 08 April 2025 01_29_37.zip

Image 9253

Image 9255

Image 9256

Image 9257

Image 9264

Hi, I actually tried turning steam cloud saves off and resetting the story - and it looks like it still hasn't worked. The attached screenshots are from the game after resetting the story - old level unlocks are still there, and I recompleted the first two levels - you can see both levels are now rated as 5 star completion, but going into Chapter 3, Twiggy is still not unlocked.

No idea what's going on here, but it's a fresh install bought over the weekend and I'm basically facing an unplayable game. :(

Avatar
0
Glo Customer Support

Hey Yuhan!

Thank you for sending all of this over, including your debug! I'm gonna share this with the team and will hopefully be in touch with more information soon!

- G

Avatar
0
Nano Boucher
  • Начат
Avatar
0
Nick Dupont
  • Fixed - Upcoming Patch

Портал поддержки клиентов работает на UserEcho