Patients and Doctors Freezing in Chapter 4 after the call

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elisa pieterse
  • Views 1,378
  • updated
  • Closed

After the call about 'the giant vegetable' all the characters (patients and doctors) froze. Galacticare Debug Save vrijdag 2 augustus 2....zip

Teleporting them around didn't help. I verified the game files but that was also unsuccessful.

DxDiag.txt

Version:
v1.0.5+5b3ecf97d1
Platform:
Windows PC
Store:
Steam
Replies 8
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Sonia Customer Support
  • Under Review

Hi Elisa! I'm really sorry to hear about the trouble with freezing characters in this specific chapter. We will take a look and when we have any updates, I will let you know. Thank you so much for reaching out and sending the information to us! Best regards - Sonia

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elisa pieterse

Thank you very much, I will wait until then. 

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theresa

Everything is frozen for me too. However, in level 3 while waiting for the Burning Moon train, while Klem Benzig is walking away. I play on the PC via the xBox Game Pass. Unfortunately I can't create a debug file.

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Dominik Customer Support
  • Accepted

Hey Theresa, thank you for your additional information regarding the problem. Our team is still investigating the issue so please bear with us. I will provide an update as soon as I get any news about the possible fix.

Best,

Dominik

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1
Nick Dupont
  • Fixed - Upcoming Patch
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Sonia Customer Support
  • Fixed - Released

Hi Elisa and Theresa! Thank you both so much for your patience. Just letting you know that this issue should be resolved in the last patch, could you please check if it occurs for you again and let us know if any problems persist? Have a great day! - Sonia

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elisa pieterse

Hi Sonia, the issues I had with freezing were already fixed in the 1.0.6 patch that was pushed on the 9th of August. Thanks for letting me know, and I'm glad the problem has been sorted out and fixed. I just checked my game and it seems to be running smooth right now as well with no freezing going on. If there's any future issues I'll make another post by then. Thank you for the help! And have a great day yourself as well :)

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Dominik Customer Support
  • Closed

Hey Elisa, I am glad to hear that the recent game update has fixed the problem you have been experiencing. Hopefully, you can now enjoy the game without any further difficulties! 

I wish you a lovely day!

Dominik


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