2nd World Missing after 5 star of 1st World

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JohnuuWickuu
  • Views 2824
  • עדכן
  • Fixed - Released

Hi! World 2 popped up by I skipped it and proceeded to 5 star my 1st world. Logged out of the game for a while and when i came back, world 2 is already missing and cant find it or click anything. Only world 1 is present.

Image 8969

Galacticare Debug Save Friday, July 12, 202....zip

Version:
1.0.5
Platform:
Windows PC
Store:
Steam

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שביעות רצון על ידי JohnuuWickuu 4 חודשים ago

להוסיף הערה לגבי איכות התמיכה שקיבלת (אופציונלי):

הוכפלו 1
2nd World Missing after 5 star of 1st World

Hi! World 2 popped up by I skipped it and proceeded to 5 star my 1st world. Logged out of the game for a while and when i came back, world 2 is already missing and cant find it or click anything. Only world 1 is present.



Galacticare Debug Save Friday, July 12, 202....zip

Galacticare Bug.png

תגובות 16
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0
Dominik Customer Support
  • Fixed - Released

I am happy to hear that! Hopefully, that was the first and the last hiccup on your path to becoming the best doctor in the galaxy!

I wish you a lovely day!

Best,

Dominik

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0
Dominik Customer Support
  • Closed
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0
Nick Dupont
  • Fixed - Upcoming Patch
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0
Sonia Customer Support
  • Fixed - Released

Hi JohnuuWickuu! Thank you so much for your patience. Just letting you know that this issue should be resolved in the last patch, could you please check if it occurs for you again and let us know if any problems persist? I can see that you mentioned it getting fixed already, so if no issues happened since you contacted us last, feel free to dismiss this message! Have a great day - Sonia

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1
carnell bram
Quote from Sonia

Hi JohnuuWickuu! Thank you so much for your patience. Just letting you know that this issue should be resolved in the last patch, could you please check if it occurs for you again and let us know if any problems persist? I can see that you mentioned it getting fixed already, so if no issues happened since you contacted us last, feel free to dismiss this message! Have a great day - Sonia

Hello, I bought the game on Steam yesterday and the same problem occurred to me. Game version 1.1. First mission completed at 5 stars and the second mission did not appear. I also tried the fix with the game profile as described here in the thread. But it didn't help either. But I noticed that my ESET antivirus is set so that the firewall automatically blocked galacticare.exe from accessing the internet. I found this so that after shutting down the game, my saved games didn't even sync with STEAM. I don't know why my firewall evaluated it this way. In any case, I changed this rule to allow internet access. When I started the game, the sync window popped up and said that galacticare.exe was communicating out. Well that was it the second mission suddenly appeared in the game. I'm not saying this is the solution to the problem but it worked for me.

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Dominik Customer Support

Hey Carnell, thank you for your input! Our team will investigate the antivirus firewall protection for our files. Hopefully, it is an easy workaround that will help our players. 

Once again thank you very much!

Best,

Dominik


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