Game does not start
Game does not start. Stuck on the loading screen before reaching title screen.
Version:
1.0.5
Platform:
PlayStation 5
Store:
Playstation Store
Réponses 33
Hi Derek,
i started to think about this after your question.
I can remember that i used the normal save a lot in the beginning, realy a lot because there is no clear visible indicator (for me) when the save is done, maybe i saved even to often because of this or in too short intervalls, just to be sure. I tend to do that especially before i redesign layouts after buying more space, just in case it does not work out well. Most of the time i used this one to save and close the game also.
Later on i got used to the other option "Save and return to Menu" (i dont know the exact wording in english) because i started to loose progress and thought i might corrupt the gamefile myself because of a bad save and close behaviour. But it made no difference at this stage for me, i lost progress in different levels no matter which option i used to save, i tried around a lot with saving/closing/restarting to figure out what may cause this problem, just to prevent it. At this time i often switched between chapters and did some research for new diseases in older chapters in sandbox mode.
Then there was a patch and i was able to load the game normaly, i wanted to take a quick look trough my levels just to see if they load well and how far the progress is. I may have saved the game once to let the patch do it's magic because someone mentioned something about the size of the savefiles beeing to big or anything like that and closed the game. The next time when i started the game, some days later, i had that infinite loading screen.
I use the "Save and return to Menu" now always, when i want to close the game.
I wonder if we weren’t giving it enough time to fully save and it corrupted the file. Like maybe it’s not fully saving before going to the main menu. I’m excited for the new patch to be released to PS5 so I can hopefully get my game back. If not, I’ll probably have to take a break from it for a few months because I don’t think I can do the same levels over again haha I also took it slow my second time around and researched the illnesses fully in previous levels.
Marlene,
I wonder if it has to do with how we close out the game? Usually I save and go to the main screen before shutting closing the program from the task bar or switcher. I made a habit of this, but I’m wondering if maybe I saved, didn’t go to the main menu, and just turned off my PS5. I wonder if that registers as an incomplete save and is corrupting it. I don’t understand the issues and I know they are working on it, but I can only replay the game so many times before I start to go insane haha the dialogue is good, but repetitive. I’d just like to beat the game haha
Hi Derek,
i started to think about this after your question.
I can remember that i used the normal save a lot in the beginning, realy a lot because there is no clear visible indicator (for me) when the save is done, maybe i saved even to often because of this or in too short intervalls, just to be sure. I tend to do that especially before i redesign layouts after buying more space, just in case it does not work out well. Most of the time i used this one to save and close the game also.
Later on i got used to the other option "Save and return to Menu" (i dont know the exact wording in english) because i started to loose progress and thought i might corrupt the gamefile myself because of a bad save and close behaviour. But it made no difference at this stage for me, i lost progress in different levels no matter which option i used to save, i tried around a lot with saving/closing/restarting to figure out what may cause this problem, just to prevent it. At this time i often switched between chapters and did some research for new diseases in older chapters in sandbox mode.
Then there was a patch and i was able to load the game normaly, i wanted to take a quick look trough my levels just to see if they load well and how far the progress is. I may have saved the game once to let the patch do it's magic because someone mentioned something about the size of the savefiles beeing to big or anything like that and closed the game. The next time when i started the game, some days later, i had that infinite loading screen.
I use the "Save and return to Menu" now always, when i want to close the game.
Hi everyone,
thanks for the feedback and i'm so sorry for you Derek!
I deleted my save when the problem occured the first time and replayed the first 2 chapters without any problems but then i decided to wait until the problem is officially fixed.
A friend of mine played the game as well on PS5, while i was loosing progress and got stuck on the loading screen later on. She never had any of those issues but stopped playing because i told her to wait for a patch, just to be sure and save her from frustration.
So i wonder myself why this happens to some players, even multiple times and others seem to be unaffected. The only difference between her PS5 and mine is that she bought it a short while ago and mine is already 3 years old.
I will keep my fingers crossed for the upcoming patch!
Kind regards,
Marlene
Marlene,
I wonder if it has to do with how we close out the game? Usually I save and go to the main screen before shutting closing the program from the task bar or switcher. I made a habit of this, but I’m wondering if maybe I saved, didn’t go to the main menu, and just turned off my PS5. I wonder if that registers as an incomplete save and is corrupting it. I don’t understand the issues and I know they are working on it, but I can only replay the game so many times before I start to go insane haha the dialogue is good, but repetitive. I’d just like to beat the game haha
Hi everyone,
thanks for the feedback and i'm so sorry for you Derek!
I deleted my save when the problem occured the first time and replayed the first 2 chapters without any problems but then i decided to wait until the problem is officially fixed.
A friend of mine played the game as well on PS5, while i was loosing progress and got stuck on the loading screen later on. She never had any of those issues but stopped playing because i told her to wait for a patch, just to be sure and save her from frustration.
So i wonder myself why this happens to some players, even multiple times and others seem to be unaffected. The only difference between her PS5 and mine is that she bought it a short while ago and mine is already 3 years old.
I will keep my fingers crossed for the upcoming patch!
Kind regards,
Marlene
Scott Richmond Programmer & Producer
Hey guys I just wanted to jump in here to say I'm really sorry you're having these troubles. We have a patch in the works that we're really hoping to get out asap this week.
Sorry for asking but am i using the latest version on PS5?
v1.0.5+5b3ecf97d1
I seriously dont know when the last update hit the console and there is sadly no update history for PS5 games, i found no way to check this myself either :/
I know that console patches are often way behind Steam, so i'm just wondering if i use the latest version or if i should wait a bit longer.
Thanks and kind regards,
Marlene
Marlene,
I tried to log onto my game to get you an answer, but I got soft locked out of my game. I believe the version you are on is the most current, which came out a few weeks ago. They didn’t fix the soft lock bug I guess.
Thanks,
Derek
Hey Marlene. The version you are currently on is the latest released so you are up to date. Our team is planning on releasing a new update in the near future that is aiming to fix issues raised recently by the players and hopefully the issue you are having as well but there is no ETA currently so please bear with us.
I appreciate your patience and I wish you a lovely day.
Best,
Dominik
Dominik,
My game just soft locked on me again. This would be the third time I’d have to reset everything to attempt to play this game on PS5. We’ve all been patient with you guys on getting stuff corrected, but we really need a fix. It’s beyond frustrating to have to replay the game multiple times to get locked out again. Please fix this or consider giving refunds. I felt bad after the first time with all the issues and purchased the add on pack to support you guys. It seems like we haven’t gotten an update in forever for console and it feels like we are getting neglected.
Thanks,
Derek
Dominik Customer Support
Hey Marlene. The version you are currently on is the latest released so you are up to date. Our team is planning on releasing a new update in the near future that is aiming to fix issues raised recently by the players and hopefully the issue you are having as well but there is no ETA currently so please bear with us.
I appreciate your patience and I wish you a lovely day.
Best,
Dominik
Hi guys! I just received information from our team that the issue you have been experiencing will be fixed in the upcoming patch for the game. I wanted to thank you all for your patience while this was being investigated and I am hopeful that the patch will remove the issue completely. Make sure to download the new version of the game as soon as it is available!
Best,
Dominik