Not saving - In chapter 11 game says it is saved but does not open after that and save game is missing.

Avatar
Marie Watson
  • Views 1,060
  • updated
  • Fixed - Upcoming Patch

Chapter 11 loamcore - says it saves, next time you try to log in it won't open your game. On resetting,  save game not there. 

Version:
1.0.4
Platform:
PlayStation 5
Store:
Playstation Store
Replies 10
Avatar
0
Dominik Customer Support
  • Accepted

Hey there Marie, I am sorry to hear you are experiencing problems with saving your game. I will forward your report to our team for investigation and I will update you as soon as I hear any news from them.

I kindly ask for your patience!

Best,

Dominik

Avatar
0
Mitchell Binding
  • Fixed - Upcoming Patch
Avatar
1
Dominik Customer Support

Hey Marie, thank you for your patience. I just got news that the issue will be fixed in the upcoming patch.

Best,

Dominik

Avatar
0
DBK

This happened to mine and sounds like it’s really common on PS5. Hoping they get a patch soon. Does it show you have certain star levels for chapter 11 or the runtime? Mine runs back to 00:00:00 for playtime and restarts the level like it was never played. 

Avatar
0
Dominik Customer Support

Yeah, this problem is related to losing save files on consoles and we are hopeful the next update will fix the problem completely. 


Best,

Dominik

Avatar
0
Marie Watson

Now all of my save data is gone

Avatar
0
Dominik Customer Support

I am sorry Marie. Our team is investigating the case of lost save data but I cannot promise it will be retrieved. Please let me know if your saved data reappeared once the update has been available to download. 

Best,

Dominik

Avatar
0
Marie Watson

Thanks for letting me know. I look forward to playing it all again, it's an awesome game 😁

Avatar
0
Marie Watson

all data officially gone. Back on the first level, can't build rooms, can't see bottom panels off the bottom of the screen

Avatar
0
Dominik Customer Support

I am really sorry Marie that this has happened to you. Unfortunately, since this has happened on PlayStation, what we can do is pretty limited. I will ask our team if there is any way of recovering your save files but I cannot promise anything. 

I will let you know as soon as I get an answer. 


Customer support portal powered by UserEcho