Consultant Replaced with "Hallow Soul"

Avatar
  • Views 1336
  • uuendatud
  • Pending Customer


When I'm viewing the Consultants, the character Ultra is replaced with 'Hallow Soul'. Their skin thumbnails are replaced with a white t-shirt labeled 'Hallow Soul'. See attached file: 20240604012718_1.jpg I don't have any clear instructions on how to replicate this issue. It appeared after the recent update. Restarting the game does not reset the problem. I would like to keep my save file if possible when issue is resolved.

Galacticare Debug Save Tuesday, June 4, 202....zip

Version:
v1.0.4+87b398a75e
Platform:
Windows PC
Store:
Steam
Duplikaadid 1
Consultants replaced with 'Hallow Soul'
20240601163329_1.jpg When viewing Consultants all (with the exception of Twiggy) and all skins are replaced with 'Hallow Soul' restarting game does not correct error appears to be persistent.

Avatar
Dominik Customer Support
  • Pending Customer
Avatar
Nick Dupont
  • Fixed - Upcoming Patch
Avatar
Nick Dupont

Hi muttninja,

We’ve just pushed a hotfix for this issue and good news, your profile and saves should not be affected by the fix.

Let us know if this fixes your issue!

Cheers,

Nicolas Dupont

Avatar
Sonia Customer Support
  • Under Review

Hi muttninja, thanks so much for reaching out and sending those debug files. We already had an eye on this issue, and the files are super helpful! I will make sure to forward them to the team and we will let you know when we have any news. 


Best,

Sonia

Avatar
Dominik Customer Support
  • Pending Customer

Hey! I am sorry you have a problem with your consultants. To investigate the issue, we need you to provide us with certain game files - Instructions on generating the files can be found HERE. Please note that the files must be generated from the same session the bug has occurred.

I appreciate your cooperation!

Best,

Dominik