Privatised Healthcare achievement stuck at 99%

Avatar
MoKu
  • Views 1,315
  • updated
  • Closed

Screenshot

Privatised Healthcare achievement stuck at 99%. This is on the PC Game Pass version.

CS Edit: Player provided a log with an error saying: Updating achievement with ID '40'...
XblAchievementsUpdateAchievementAsync failed - 0x80070057.

Version:
-
Platform:
Windows PC
Store:
Gamepass
Replies 7
Avatar
0
Dominik Customer Support
  • Pending Customer

Hey! I am sorry you have a problem with one of your achievements being stuck. To investigate the issue, we need you to provide us with certain game files - Instructions on generating the files can be found HERE. Please note that the files must be generated from the same session the bug has occurred.

Additionally, if possible, could you record a short video showing the problem?

I appreciate your cooperation!

Best,

Dominik

Avatar
0
MoKu

I attempted to create debug files but Ctrl+Shift+F7 isn't doing anything.

Avatar
0
Dominik Customer Support
  • Accepted

No worries then! I will forward this bug report as it is and will update you as soon as I get any news back!

Best,

Dominik

Avatar
0
MoKu

I don't know if this helps, but I found this error in both my logs:

Updating achievement with ID '40'...
XblAchievementsUpdateAchievementAsync failed - 0x80070057.

Avatar
0
Dominik Customer Support

Thank you for the additional information. I will add it to your report for our team to see. 

Best,

Dominik

Avatar
0
MoKu
Quote from Dominik

Thank you for the additional information. I will add it to your report for our team to see. 

Best,

Dominik

After deleting my cloud save, starting over with an empty profile, and playing normally, I got it to finally unlock. No longer an issue for me.

Avatar
0
Dominik Customer Support
  • Closed

Hey MoKu, I am happy to hear that you have managed to fix the problem by yourself and I am sorry that we were not able to assist you. 

Your troubleshooting steps are vital information for us on how to deal with situations like yours so we are thankful!


Do not hesitate to create another thread if you experience any other problems and hopefully, we will be able to help next time.


Best,

Dominik


Customer support portal powered by UserEcho