Unable to heal Baz in the first chapter

Polish game version on Xbox S. Mission with Baz.

After testing the samples, the sample container goes this way, between ambulance and the wall (sorry for that beautiful paint-like line drawing) and disappears in this place i painted with red circle. It's not *pop* disappear, it's like melting away in the fog.

Also pick up the call is impossible. Y button doesn't work.

I tried uninstall the game and install again, start whole game from the beginning or clear the memory. Nothing works.

Before this I also had an issue with the Y button in the game. It stops working. You can open rewards or pick up calls only with the " > " button on the Xbox pad.